Tou Siaka

Curiculum Vitae Personal data: Surname: Tou Firstname: Siaka Address: 4026 Debrecen Hortobágy u. 3. VIII./48. Telephone: 36/- E-mail:-Marital status: married Date of birth:-. Nationality: hungarian Professional experience: July 2017 – July 2019 Company: National Intruments Kft., Debrecen Position: French-English Customer Service Representative (CSR) Tasks: Managing incoming calls in French and English and customer service inquiries, investigating and identifying customers’ needs to achieve satisfaction. Generating sales leads that develop into new customers. Being in contact with other groups of the company. January 2011 - July 2017 Company: IT Services Hungary, Debrecen Position: French-English service desk agent Tasks: Incident management, change management, software installation, responsible for BCP (Business continuity plan) customers: Tsystems Belgium and Fiat. November 2005 - December 2007 Company: HEP Transit, Abidjan Position: Transit, transport agent Tasks: Administrative tasks of the imported products. October 2000 - September 2002 Institution: Ecole primaire publique et Secondaire Almamy Sanogo, Abidjan Position: French teacher Studies:- Name of College: College Moderne Name of qualification: French teacher BsC- Name of educational institute: Institut Supérieur des Carriéres Commerciales Name of qualification: Supérieur de Transit Spoken languages: French – native English – advanced level Hungarian – medium level Personal skills: Good team worker, friendly, diligent, motivated, reliable, flexible, good communication skills Technical skills: IT Service Management Tools > HP Service Center COSIMA ,Oracle, JIRA Office Software > Microsoft Internet Explorer, Microsoft Office Additional document: Hungarian driving license with category „A” and „BE” Field of interests and hobbies: Marketing – my sense of business is one of my strong points. My hobbies are cooking, dancing, football, travelling – investigating new cultures in order to widen my perspectives and looking for new opportunities.