Tosif Asad

Tosif Asad -- Product Manager EDUCATION • MBA in International Trade Management, NMIMS, 2024 • B.Sc. in Computer Science, Kalinga University,2016 CERTIFICATIONS • Professional Scrum Product Owner™ II (PSPO II) – Scrum.org (Issued: September 2024) • Professional Scrum Master™ II (PSM II) – Scrum.org (Issued: September 2024) • Certified Business Analysis Professional™ (CBAP) – International Institute of Business Analysis (IIBA) (Issued: April 2025) • Lean Six Sigma Black Belt (LSSB) – Council for Six Sigma Certification (CSSC) (Issued: April 2025) • Google Project Management: Professional Certificate – Google (Issued: August 2024) in Tosif Asad PROFILE SUMMARY • Over 7 years of comprehensive experience with over 4 years of specialty in product management, specializing in the development and execution of innovative strategies across the fintech, healthcare, SaaS & e-commerce industries, driving business growth and product success. • Currently serving as a Product Manager, leading cross-functional teams to deliver high-impact SaaS products while optimizing time-to-market and enhancing operational efficiency through Agile methodologies. • Extensive expertise in managing end-to-end product lifecycles, with a strong focus on customer-centric design and data-driven decision-making, resulting in significant improvements in user engagement, satisfaction, and performance metrics. • Adept at handling full product lifecycle—ideation, roadmap planning, MVP launch, stakeholder engagement, and continuous iteration—ensuring alignment with customer needs and business outcomes. • Proven ability to synthesize complex technical problems, create scalable AI-powered roadmaps, and drive delivery using tools like HubSpot, Jira, Tableau, Python, and REST APIs. • Skilled in market and user research, UX validation, A/B testing, and Go-to-Market strategy development to boost user adoption, customer retention, and competitive positioning. • Recognized for building collaborative product cultures, mentoring teams, and working closely with C-level stakeholders to translate strategic vision into executable deliverables. • Committed to fostering an environment of continuous learning, innovation, and operational excellence while managing risks and maximizing product impact. • Demonstrated success in leveraging automation tools (Python, Zapier) and analytics platforms (SQL, Mixpanel, GA4) to streamline processes, improve data flow, and enhance business intelligence. • Google Analytics Certified – Google (Issued: April 2025) • Advanced AI Techniques for Product Marketing – Pragmatic Institute (Issued: January 2025) WORK EXPERIENCE • AI Product Management Specialization – Duke University (Issued: May 2025) • Spearheaded the definition and execution of a comprehensive product strategy, aligning with overarching business objectives to drive innovation, competitive advantage & market leadership. • Led the successful launch of multiple high-impact product features, significantly expanding market presence and driving industry disruption. • Leveraged data analytics to proactively optimize product performance, identifying critical areas for enhancement and refining the user experience. • Fostered close collaboration with key stakeholders, including C-suite executives, ensuring alignment across all functions and driving the timely delivery of high-priority products. Product Manager | Decent | Oct 2024 – Apr 2025 | Remote Responsibilities: • Product Management Professional Certificate – Aha! Academy (Issued: March 2025) • OKR Foundation Certification – OKR Institute (Issued: April 2025) • Certified Independent Director – Indian Institute of Corporate Affairs (IICA) (Issued: January 2025) • • Project Management Professional (PMP) – Project Management Institute (PMI) (In Progress) Drove the development of an AI-powered product roadmap, which resulted in a 20% increase in client adoption and reduced enrollment delays by 25%, utilizing HubSpot and Agile methodologies. • • PRINCE2® Practitioner Certification – AXELOS Global Best Practice (In Progress) Orchestrated an enterprise-wide Agile transformation, delivering targeted Scrum training through Jira, which expedited service hub launch time by 45% and boosted sprint efficiency by 25%. • Engineered end-to-end process automation with Python and REST APIs, streamlining manual workflows by 50%, while enhancing scalability and performance for healthcare solutions. • Maintained rigorous adherence to HIPAA compliance, achieving a flawless security record with zero breaches, reinforcing trust with partners and strengthening brand integrity. • Designed and deployed advanced HubSpot and Tableau dashboards, leveraging AI-driven insights to elevate user engagement by 15% and directly influencing strategic product decisions. • Led the seamless integration of APIs with tools like Zapier and Make.com, driving a 30% improvement in system efficiency and data flow optimization. • Managed cross-functional teams, utilizing Aha and Figma to drive UX design, resulting in a 40% improvement in product delivery timelines and consistent on-time project completions. CORE COMPETENCIES Product Manager (Freelance) | Multiple Clients – Fintech / SaaS | Jul 2024 – Jan 2025 Responsibilities: • SaaS Product Lifecycle Management • • Agile & Scrum Methodologies • Go-to-Market Strategy (GTM) Led high-performing cross-functional teams to successfully launch SaaS products for the Fintech sector, driving a 35% reduction in time-to-market through the strategic implementation of Agile methodologies and Jira. • User-Centric Product Design • Engineered robust Python and Zapier automation solutions, slashing manual tasks by 50% and enhancing overall operational efficiency by 30%. • Cloud-Based Solutions & Scalability Data Analytics & Performance Metrics • • Architected microservices to enable seamless collaboration among remote teams, reducing downtime by 30% and facilitating smooth API integrations. • Customer Success & Retention • • Product Roadmap Development Optimized Go-to-Market strategies using Mixpanel, GA4, and A/B testing, boosting product adoption by 25% in highly competitive markets. • Continuous Product Improvement • • Cross-functional Team Leadership Mentored 20+ senior stakeholders, including VPs, CTOs, and PMs, on Agile best practices, driving a 40% improvement in delivery efficiency. • Designed Figma & Miro wireframes to enhance UX validation, accelerating feature adoption by 20%. TECHNICAL SKILLS Project Management: Jira, Aha, Notion, Asana, ClickUp, Smartsheet Data Analytics & BI: SQL, Tableau, Power BI, Google Analytics (GA4), Looker Studio, Mixpanel Programming & Automation: Python, RESTful APIs, Zapier, Make.com, Google Apps Script CRM & Sales Tools: HubSpot, Salesforce, Zoho CRM Design & Collaboration: Figma, Canva, Mural, Miro, Lucidchart Cloud Integration & APIs: RESTful APIs, Zapier, Make.com, Google Apps Script, HubSpot, Salesforce Uber Technologies Inc. | Hyderabad, India | Nov 2021 – Aug 2024 Roles Held: • Program Specialist IV – Product & Program Manager • Sr. Support Specialist I – Product Analyst, Uber for Business (APAC) • Sr. Support Specialist – Process Analyst, Uber for Business (Global) Key Responsibilities & Achievements: • Spearheaded the development and execution of highly strategic product roadmaps using Jira and Confluence, leading to an 80% boost in operational efficiency and significantly reducing delivery timelines across cross-functional teams. • Orchestrated end-to-end data analytics workflows utilizing SQL and Tableau, driving a 40% reduction in reporting time and optimizing data processing efficiency by 30%, while ensuring data accuracy and actionable insights for business stakeholders. • Led the successful adoption of Agile and SAFe frameworks, resulting in a 25% improvement in sprint efficiency and accelerating feature rollouts by 30%, through methodical backlog prioritization, sprint planning, and continuous process refinement. • Architected and deployed sophisticated Salesforce and Looker dashboards, improving CRM 2.0 adoption by 15% and providing key performance insights through A/B testing and iterative optimizations across 50-agent cohorts. • Standardized product documentation processes including PRDs and BRDs, reducing onboarding time by 30% and fostering a 25% increase in cross-team collaboration, driving a 40% uptick in new tool adoption across departments, ensuring seamless execution of product initiatives. • Collaborated closely with C-suite executives and senior leadership, aligning product development efforts with business strategy and market dynamics to ensure timely and impactful product deliveries. • Managed and mentored high-performing teams, ensuring product development milestones were met with precision and that every iteration of the product was aligned with client needs and market trends. PREVIOUS EXPERIENCE Senior Customer Service Specialist | Synchrony Financial | Hyderabad, India | Apr 2019 – Nov 2020 Technical Support Executive | Tech Mahindra | Hyderabad, India | Jul 2018 – Apr 2019 Process Associate | AGS Healthcare | Hyderabad, India | Apr 2017 – Apr 2018 PROJECTS UNDERTAKEN • CRM 2.0 Launch with Real-Time Translation: Implemented AI-driven translation for 30+ languages, enhancing global accessibility and improving user experience across regions. • Support Tool Optimization with RPA: Developed an AI-powered intelligent routing system, streamlining customer support processes and improving response times. • U4B GST Optimization: Automated APAC invoicing workflows, reducing manual errors and ensuring compliance with GST regulations. • SaaS CRM Migration & Optimization: Led the successful migration to HubSpot CRM, optimizing workflows and driving significant improvements in customer relationship management. Portfolio: Projects Undertaken