Tommie Peckenpaugh
Operations & Program Management | Digital Transformation | Process Optimization
Berlin, DE | - |-| www.linkedin.com/in/tommiepeckenpaugh
PROFESSIONAL SUMMARY
Operations and program management professional with 10+ years driving process improvement, systems
implementation, and cross-functional execution across higher education, retail, and service environments. Adept
at leading complex initiatives, managing distributed teams, and translating operational data into actionable
strategy. Currently developing knowledge in blockchain and Web3 ecosystems, with a strong interest in applying
operational expertise to decentralized finance and emerging technology environments.
CORE COMPETENCIES
Project & Program Management: Project Management, Program Coordination, Workflow Optimization, Process
Improvement, Change Management, Stakeholder Management, Timeline Tracking, Risk Management
Operations & Delivery: Operational Planning, Resource Coordination, SOP Development, Training &
Enablement, Performance Metrics, Continuous Improvement
Systems & Data: Digital Transformation, Systems Implementation, Process Automation, Reporting & Data
Accuracy, SQL, Tableau, Data Visualization
Leadership & Communication: Cross-Functional Collaboration, Coaching & Mentorship, Facilitation, Change
Communication
EDUCATION & CERTIFICATIONS
Google Data Analytics Professional Certificate | 2024
• Developed proficiency in SQL, Tableau, and Data Visualization to drive data-informed decision-making and
process optimization.
Master of Science: College Student Personnel Administration | University of Central Missouri
Bachelor of Science: Business Management | Emporia State University
Languages: English (Native/Professional Fluency) | German (Intermediate, B1)
RELEVANT EXPERIENCE
Assistant Manager, Operations & Logistics | QuikTrip | June 2022 – Jan 2025
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Led and coordinated operational projects focused on inventory optimization, financial accuracy, and workflow
efficiency across a high-volume retail environment.
Managed inventory control systems and data-driven ordering processes, reducing waste while ensuring
consistent product availability.
Oversaw invoice processing and accounts receivable workflows, identifying and resolving discrepancies to
improve financial accuracy and reporting reliability.
Partnered with vendors and internal stakeholders to align delivery timelines, resolve issues, and maintain
service continuity.
Trained and supported staff on updated processes and operational standards ensuring consistent adoption
and improved performance.
Analyzed operational data and reports to inform decision-making and implement process improvements.
Admissions Counselor I (Remote) | The University of Texas at Austin | March 2022 – Sept 2023
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Managed and coordinated multiple recruitment projects across assigned territories, balancing timelines,
outreach strategies, and stakeholder priorities.
Led scheduling, digital outreach, and marketing initiatives using data analytics to evaluate performance and
optimize recruitment strategies.
Conducted regional market research and analyzed demographic data to inform audience-specific messaging
and campaign planning.
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Maintained and optimized CRM data (Slate), integrating contracts and materials to ensure accurate tracking,
reporting, and stakeholder engagement.
Department Head / Supervisor | The Home Depot (Hadley, MA) | May 2020 – Jan 2022
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Led operational improvement initiatives for a multi-million-dollar department, coordinating resources,
timelines, and team execution to improve performance and customer outcomes.
Managed and coached a cross-functional team of full- and part-time employees, supporting performance,
training, and alignment with operational goals.
Oversaw the adoption and training of cloud-based CRM systems (OrderUp, ESVS), ensuring consistent use
and improving order accuracy and customer experience.
Monitored inventory, sales trends, and operational data to inform decisions, identify risks, and adjust
workflows as needed.
Residence Director (Hybrid Remote) | University of Massachusetts Amherst | Aug 2015 – Aug 2021
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Directed daily operations for three residence halls housing ~600 students, coordinating schedules,
resources, and processes to ensure smooth operations and high engagement.
Managed a distributed team of 21 staff, overseeing performance, professional development, and workflow
efficiency.
Initiated and implemented a year-long coaching model for new full-time staff, resulting in higher retention,
improved performance, and reduced retraining needs.
Led the transition of key processes to online platforms, providing training and technical support to staff for
seamless adoption.
Managed a $250,000+ annual budget, planning allocations, monitoring spending, and optimizing resources
to meet organizational goals.
Residence Hall Coordinator | Illinois State University | Oct 2012 – Aug 2015
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Oversaw daily operations and staff onboarding for multiple residence halls, coordinating schedules,
resources, and reporting to ensure smooth functioning.
Managed the transition from a mainframe occupancy system to StarRez (cloud-based), leading change
management, training, and adoption across residence halls.
Collaborated with facilities and campus offices to resolve operational and maintenance issues, optimizing
workflow across departments.
