Tommie Peckenpaugh

I am a strategic operations and program leader with over a decade of experience across higher education, retail operations, and cross-functional team environments. My career has been defined by a consistent focus on building structure within complexity—designing systems, refining workflows, and leading teams to execute with clarity and purpose. I thrive in fast-paced, high-volume settings where operational precision, stakeholder coordination, and adaptability are critical to success.

Throughout my professional journey, I have led initiatives centered on workflow optimization, financial accuracy, inventory management, digital transformation, and process automation. I bring hands-on experience managing projects from planning through execution, aligning resources, tracking performance metrics, mitigating risk, and ensuring sustainable outcomes. Whether overseeing logistics and financial processes in a high-revenue retail environment or coordinating recruitment and CRM operations in higher education, I focus on creating scalable systems that reduce friction and improve performance.

Data-informed decision-making is central to my approach. Through my Google Data Analytics certification, I developed proficiency in SQL, Tableau, reporting, and visualization, strengthening my ability to translate raw data into actionable insight. I consistently leverage reporting tools and performance metrics to identify inefficiencies, inform strategy, and drive continuous improvement. I believe effective operations are built not only on strong processes, but on accurate data and thoughtful analysis.

Leadership and team development are equally important to me. I have managed and mentored diverse teams, redesigned onboarding programs, implemented scaffolded training models, and introduced coaching frameworks that improved retention, accountability, and long-term growth. My leadership style emphasizes transparency, collaboration, and empowerment—ensuring individuals understand both expectations and impact. I value clear communication during periods of change and prioritize alignment across stakeholders to maintain momentum and trust.

Across roles, I have partnered with vendors, internal departments, and executive stakeholders to strengthen coordination and resolve complex operational challenges. I am particularly energized by opportunities involving digital system implementation, cross-functional collaboration, and structured change management.

At my core, I am a systems thinker and a people-centered leader who aligns strategy, process, and performance to deliver measurable, sustainable results.