Tomisin Ajiboye

Tomisin Ajiboye- - LinkedIn Current role Customer Support Specialist at CodeGenie Experience Fintech, B2C, B2B, Artificial Intelligence, Internal tools, Big data, Publishing, SaaS, Marketing, Communication, Custome... Technologies Hubspot, Apollo, MailChimp, CSS, HTML, Intercom, Slack, monday.com, ServiceNow, GSuite, Teamcity, Canva, Typeform, Adobe ... I like to work with people who... Are diverse team that respects each other’s backgrounds and perspectives can create a rich working environment where everyone feels valued and motivated to contribute their best Work experience Customer Support Specialist, CodeGenie Jun 2024 - Present (5m) Code Genie AI is an AI tech company Fintech · B2C · B2B · Artificial Intelligence · Internal tools · Big data · Publishing · SaaS Hubspot Apollo MailChimp • - I respond to customer inquiries via phone, email, or chat, resolving issues efficiently and effectively • - I provide personalized concierge services to the customers • - Troubleshoot and resolve technical issues related to our products • - Collaborate with internal teams to resolve complex customer issues • - Document customer interactions and maintain accurate records • - Stay up-to-date with product knowledge and updates to provide informed support • - Participate in continuous training and improvement initiatives • Support SaaS product Customer Support - CRM, Ideation Consult Limited Sep 2020 - Mar 2024 (3y 6m) An innovative organization that specializes in leveraging IT B2B · Marketing · Communication · Customer service · Advertising CSS HTML Hubspot Intercom Slack monday.com ServiceNow • Developed a backend CRM system for business registration, subscription, and access to premium features. • Engineered an optimized website leading to 35% latency reduction, 85.9% uptime, and a 50% user interaction increase. • Integrated user-centric design with high-security protocols for seamless user experience. • Collaborated with design team to enhance application usability by 30% and user satisfaction scores by 20%. Created with Technical Support - Training, Manufacturers Association of Nigeria - Resource Center Jul 2019 - Aug 2020 (1y 1m) To promote and established manufacturers interests Lead generation · Training · Customer service Apollo GSuite Teamcity MailChimp Canva Typeform • Revamped technical support training modules, resulting in a 40% increase in team efficiency and 95% positive feedback rate. • Reduced onboarding time for new hires by 50% through revamped training modules. • Developed training strategies based on feedback from over 150 trainees and management, improving course effectiveness by 30% and post-training performance metrics by 25%. • Achieved a 95% competency rate in ticketing systems and remote assistance software through staff training, leading to a 20% increase in ticket resolution efficiency. IT Support - Internship, Personal Productivity program Apr 2017 - Mar 2019 (1y 11m) Software as a Service - SaaS Customer service · SaaS Adobe Creative Suite CSS HTML Photoshop Hubspot MailChimp Active Directory • Directed technical support for a diverse range of operating systems, including MacOS, Linus, and Windows, successfully diagnosing and resolving over 500 issues and performing comprehensive diagnostics that transformed system reliability by 40%. • Conducted in-depth investigations into over 200 customer-reported defects, collaborating with engineering teams to verify issues and establish timelines for resolutions, resulting in a 30% reduction in product defect rates and a 25% improvement in fix deployment times. • Authored and disseminated over 30 comprehensive knowledge base articles, leading to a 40% decrease in escalated customer inquiries and enhancing self-service capabilities by 30%. Education Ekiti State University Undergraduate Degree Applied Physics • Served as General Secretary of NFCS • Served as President of NFCS More about me I like to work with people who... Interests Are diverse team that respects each other’s backgrounds and perspectives can create a rich working environment where everyone feels valued and motivated to contribute their best Problem Solving, Python, MySQL, CompTIA A+, Azure, Cyber Security Created with