With a passion for technology and a knack for problem-solving, I have resolved over 1,000 technical issues, achieving a remarkable 91.2% customer satisfaction rate. My proactive approach to diagnosing system malfunctions has ensured a 30% reduction in downtime, optimizing operational efficiency across the board.
I am deeply committed to continuous learning and professional development. I have completed an advanced diploma and certifications in information technology support, sales potential & lead generation, and CompTIA A+. These accomplishments have equipped me to serve as a trusted advisor in the rapidly evolving tech landscape.
In my current role as a Freelance Technical Support Specialist, I provide expert guidance and support to clients, drawing on my extensive experience and technical acumen. As a matter of fact, I have received lots of recommendations from my teammates that we worked together recently in a group. This shows my level of dedication and hard work.
In my tenure as a Customer Service Manager at OjulogeArts Leadership and Development Initiative, I managed multi-channel communication with an average of 50 interactions per day. My efforts led to a 40% enhancement in customer satisfaction and a 15% growth in response efficiency.
I am eager to bring my blend of technical expertise, customer service excellence, and sales acumen to a dynamic team where I can contribute to driving success and innovation.