Tomasz Zarzycki

TOMASZ ZARZYCKI linkedin.com/in/tomasz-zarzycki- - PROFILE • • • • • Skilled, entrepreneurial manager in the area of People Development, Coaching, Customer Experience, and Research and Development. Experienced professional in the design and implementation of strategic solutions for people and organization development. Wide expertise gained in multinational corporate/business settings, the academe, consultancy, and NGOs. A natural leader with a growth mindset and an executive coach dedicated to empowering individuals and teams. Mentor, tutor, and innovative teacher with abilities to lead programs, guide and motivate teams to meet and exceed organization’s priorities. KEY COMPETENCIES IN ACTION BUILDING THE COACHING CULTURE IN BUSINESS ORGANIZATIONS (promotion of a growth mindset to embrace coaching as a performance enabler; coaching stakeholders: managers, people leaders, individual contributors, interns, and STEM students around: performance, development plans, challenges, upskilling, decision, clarity) 1. Implementation of Coaching programs across the organization: - increased recognition of Coaching in a large business Operation Center and Customer Operation wide, - people leaders trained and prepared to perform coaching – 98% of all stakeholders, four out of four Business Units. - Result: coaching culture embedded – indicated by the readiness of Business Units to include coaching in KPI’s. 2. Performing individual development interventions: coaching, executive coaching, tutoring, mentoring, consulting: - serving as a coach and development consultant for managers across a global organization (EMEA, APAC, AMERS) more than 40 coaching interventions in 2020, crafting post-GLINT support with stakeholders, - coaching and tutoring of students from various countries (Poland, Spain, Angola). - Result: a significant increase (2-4 points) in the GLINT engagement surveys of stakeholders and the thriving careers of stakeholders. ABILITY TO LEAD THE TEAM OF PROFESSIONALS (inspiring and empowering own teams, helping team members to find motivation, assuring deliverables, day-to-day people management, talent acquisition, staff recruitment, performance reviews, and feedback sessions) 1. Project Director (5 direct reports), staff >45 pers. Project ‘The University of Tomorrow: internationalization of the educational process at the University of Gdansk via cooperation with the University of Houston-Downtown'. 2. Team manager for 4 direct reports. Project 'Interdisciplinary Trainee program for students of Earth Sciences - ES for traineeship 2.0'. 3. Team manager for 4 direct reports. Project ‘Interdisciplinary Trainee program for students of Earth Sciences - ES for traineeship'. ABILITY TO ESTABLISH, MAINTAIN AND MANAGE THE STAKEHOLDERS' INVOLVEMENT (interactions with various BUs across business Ops and the Academe; hands-on experience in interactions with cross-functional support of stakeholders) 1. Established trusted advisory and partnering relationships with 4 major Business Units within Customer Operations (multiple Business Delivery Teams), People, Technology, Sales resulting in smooth program implementation and a coaching culture embraced. 2. Recognized cooperation with internal and external stakeholders in the Academe resulting in the delivery of projects and programs on the above and beyond. STRATEGIC PLANNING AND DESIGNING OF L&D STRATEGY IN THE ORGANIZATION (performing business and stakeholders needs analysis; defining and designing if L&D strategy; providing strategic and operational advice; execution of projects; monitoring of results) 1. Learning program – ‘Water management and conservation’: - identification and analysis of business needs in the water management industry and public services sector thru direct engagement with decision-makers, executives, officials, and managers; securing extensive internal and external stakeholders’ involvement. - Result: design, execution, and monitoring of a widely recognized program. 20-30 highly qualified and recognized alumni/year starting from 2017. 2. Talent Development program – ‘Professional Tutoring program for students’: - identification and responding to the needs of seasoned and aspirational individuals by designing the development and career management program for “extra milers”. - Result: Crafting, execution, and monitoring of the program – training staff, building the support framework, participation, monitoring of outcomes. 3. Remodeling of learning programs: - assuring increased competitiveness of curricula (oceanography and water management) as a response to challenging educational global market and compliance to European science and education policy, - inclusion of market-driven competencies and ESG aspects into the content. - Result: crafting, execution, and monitoring of courses. ABILITY TO COORDINATE AND MANAGE L&D, CX, R&D PROGRAMS (successful end-to-end programs delivery; owning the end-to-end projects from ideation to execution and monitoring; leading teams) 1. Implementation of Customer Experience (CX) program across the organization aiming at transfer of CX knowledge: - providing CX training across Workflow and EMEA Order Rights Management specialists, - launching a scalable p2p coaching program in Workflow and Content Ops (p2p coaches trained, calibrated, and ready to coach), - providing functional and cross-functional support throughout the process. - Result: observable increase of CX measured by EP – experience pulse (greater satisfaction and appreciation expressed by customers) 2. Managing STEM traineeship projects (two projects x two years each): - performing needs analysis amongst stakeholders: facilitation of feedback sessions, surveying, focus analysis, - ideation and design of projects responding to needs, - monitoring of the results, career monitoring. - Result: In four years, 400 trainees were sent to business and governmental entities (in Poland and abroad – EMEA, AMERS) and eleven associate professors sent to UHD divisions (USA) – experienced staff internships module. 3. Coordination of organization-wide project aimed at internationalization (two years): - managing scope, budget, and timeline, - Result: In 2 years, deliverables achieved (based on collaboration with the University of Houston-Downtown: study programs consulted, didactic innovations transferred, exchange of staff and students performed). TEACHING AND FACILITATION IN TRAINING ROOM AND VIRTUAL SETTINGS (teaching based on active methods; engaging participants; facilitation) 1. Training on coaching methodology - Running workshops for people leaders p2p coaches; facilitation of Coaching Forums – good practice sharing, challenges discussion, brainstorming (excellent feedback received – records on demand). 2. Training on Customer Experience corporate framework - Running workshops for entire teams, specialists, analysts; facilitation of Forums on CX framework with subject and process matter experts involved (excellent feedback received – records on demand). 3. Academic teaching - Workshops and seminars, e-learning, blended learning, distance learning (excellent feedback received – records on demand). PROFESSIONAL EXPERIENCE Coaching Program Manager | Refinitiv, Customer Operations, Performance Excellence | 2019 – 2021 ▪ Development and implementation of the Customer Operations global business strategy based on the coaching approach to build the effortless Customer Experience and increase overall performance excellence of teams, managers, and employees: building and strengthening relationships with stakeholders, primarily from Gdynia Operation Center as well as Business Units and individuals from other Refinitiv locations to provide coaching programs and/or individual support, delivery through facilitation or co-facilitation of the coaching workshops, such as Coaching Preliminaries, High-Impact Coaching, Coaching Couch for stakeholders: people leaders and p2p coaches, delivery through facilitation or co-facilitation of workshops aiming at understanding the customer experience framework (TEN - Timely, Effortless, and Natural) to managers and their teams across Customer Operations: TEN Bootcamps, TEN Boosters, and TEN Forums, leading the internal process of delivery of TEN a First Look and TEN Booster workshops; administration, recruitment and schedules, feedback collection and analysis, delivery of coaching expert consultations, including 'one to one' coaching sessions to stakeholders, partnering with the BDTs to provide operational support for TEN activities. L&D Manager | Project Coordinator/Director | Program Manager| Expert | Researcher | University of Gdańsk | 2005 – 2019 ▪ Learning and Development Manager / Business Relation Manager management and coordination of L&D projects; design of the Faculty wide L&D implementation and compliance policy, talent management for faculty students Dean’s support in strategic planning of the learning and development of the Faculty, Dean’s support in the proper execution of L&D projects realized within the Faculty, according to formal guidelines and good PM practices (PMI, PRONCE 2), monitoring of goals, and program deliverables. cooperation with back-office parties – Dean’s Office and UG Central Administration (finance, accounting, HR, legal), management of information and external relations with stakeholders from business, government, and local administration as well as international partners. ▪ Project Manager/Director/Coordinator conceptualizing, proposal submission and negotiation, launching, managing scope, timeline, and budget of the projects under development, throughout project duration (incl. administration) as well as durability period, managing cooperation with an international partner. Directing and leading the teams. ▪ Program and Curriculum manager, Academic Teacher, Trainer, and Tutor management of learning programs: organization and administration, measuring the effectiveness of programs, quality assurance, external stakeholders’ involvement, recommendation writing, management of tutoring program for students, incl. competencies analysis and accompanying tutees in their personal/professional development plans, working across many STEM disciplines, preferred teaching methods: Team-Based Learning, Case Study, Tutoring, Problem Based Learning, Project-Based Learning, Brainstorming, Design Thinking, facilitation, fieldwork, blended learning, etc. ▪ UG expert The lead of experts for the Gdansk District Attorney Maritime Office in Gdynia (agreement no TI1-IG-/16/15) Maritime Office in Gdynia (agreement no TI2-WMO-/14) BBF sp. z o.o. ▪ Researcher / Junior Researcher / Junior Project Manager performing research activities; scientific internships at the: University of the Azores (Portugal), Wageningen University (the Netherlands), and Bangor University (Great Britain) TOMASZ ZARZYCKI - - linkedin.com/in/tomasz-zarzycki- assisting in project management under EU 5 and 6 FP (PMI and PRINCE2) Environmental Supervisor | SWECO (form. Grontmij Polska) | 2012 – 2015 ▪ employed under the Contract Engineer for the maritime investment at Port Gdańsk. In-situ verification of the performed construction work for compliance with the Environmental Decision EDUCATION Ph.D. | 2012 | The University of Gdansk, Faculty of Oceanography and Geography Dissertation title “Ecological and Socio-Economic Valuation of Marine Biodiversity of the Gulf of Gdansk” Management of Innovation Technologies – Project Management | 2011 | The University of Gdansk, Faculty of Management, Postgraduate studies MSc | 2004 | The University of Gdansk, Faculty of Chemistry COURSES, CERTIFICATES • • • • • AoEC Accredited Associate Executive Coach: Sept. 2020 Sept 2021 Accredited Practitioner Diploma in Executive Coaching: 60 hrs. of Accredited coaching hours, the Academy of Executive Coaching, 2020 Accredited Tutoring Practitioner: 52 hrs. of training; Collegium Wratislaviense, 06/2018 School of Tutoring (1st degree) and School of Tutoring Practitioners (2nd degree): 120 hrs. of training; Collegium Wratislaviense, 06/2016 and 06/2017 School of Trainers and Facilitators for NGOs: 230 hrs. of training + supervision; STOP, 10/2001 MEMBERSHIPS, OTHER ACTIVITIES Baltic Sea Conservation Foundation, Project Advisory Committee Member, Hamburg, Germany; projects evaluation and revision, participation in PAC meetings, voluntary based engagement, 2015 – 2019 HOBBY healthy cooking alpine skiing traveling self-development empowering others I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process unde r the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.