Tom Lester Oria

Tom Lester L Oria #17 Marina street Greenfields 3 Novaliches, Quezon City Quezon city 1123 - - Proficient in english language Basic computer knowledge Good leader Hard worker WORK EXPERIENCE  Dates Attended: October-January 2008  Company Name: Etelecare  Position/Title: Customer Sales Representative Primary Responsibilities: Inbound Sales - Handled selling and trading timeshares for a US bound company Dates Attended: February-May 2009 Company Name: Convergys Position/Title: Technical Support Representative Primary Responsibilities: Technical Troubleshooting - Provided technical support for a US based telecommunications company, handling Internet connection, VOIP and cable TV Dates Attended: December 2011 - June 2013 Company Name: Teletech Position/Title: Technical Support representative Primary Responsibilities: Provided technical support for NZ based customers. We handled email troubleshooting, internet connection and land line troubleshooting. Dates Attended: June 2013 - Octobe 2016 Company Name: Nomorerack.com/Choxi.com Position/Title: Tier 3 Social media specialist/ CSR / CSAT Primary Responsibilities: Handled Social media websites Facebook, Twitter, Instagram, etc. Also handled email inquiries via Zendesk and Osticket EDUCATION Institution: San Beda College Degree: Philosophy and Human Resource Development Completion Date: Undergraduate Description: I studied here for 3 years, then started working Institution: Informatics Degree: International Advanced Diploma in Gaming and Animation Completion Date: Undergraduate Description: Took up this course for 2 semesters Certifications Date Received: March 2009 Company Name: Technical Support Representative for VOIP, Broadband internet and Satellite cable Date Received: December 2011 Company Name: Teletech Title: Technical support training for Dell computers and Technical support specialist training for Telecom NZ ADDITIONAL INFORMATION   conferences attended: International Leaders Conference in Talisay (2001) International Leaders Conference in Pampanga (2002) International Leaders Conference in Leyte (2003)