Toluwanimi Shokunbi

Toluwanimi Shokunbi A: Akinde Estate, Alakuko, Lagos State|P:-,-|L: Linkedin.com/in/toluwanimi-shokunbi |E:-​ Summary Experienced customer relationship and business administration professional with proven track record in building positive customer relationships and contributing to organizations’ success through streamlining of administrative processes and delivering value. My key strengths lie in excellent communication and interpersonal skills, strong customer focus and demonstrated commitment to enhancing the customer experience. ​ Core Skill-Set • Demonstrated experience in core financial applications, including Oracle, Finacle, Consumer Complaints Management System (CCMS), Infopool, CRM 365, Zoho, Cardmon and Avaya • Extensive experience in the use of Microsoft Office Suite, including SharePoint, Ms Teams, Dynamics 365, and Ms Office applications • Strong expertise in data analysis and business intelligence reporting • Excellent written and verbal communication skills • Strong project coordination, management and advocacy skills ​ Education & Training 2025Certificate in Product Management 2024Soft Skill Training 2023Certificate in Data Analysis 2018B.Sc. Business Administration, Federal University of Agriculture, Abeokuta ​ Work History 2022-PresentFidelity Bank PLC, Customer Experience Officer-Arts and Culture Connexions, Executive Assistant-Mikky Ethyl Nigeria Limited, Administrative Executive-NeoLife International, Senior Administrator ​ Professional Experience Fidelity Bank PLC Customer Experience OfficerApril 2022-Current Key Responsibilities • Received phone calls and emails from customers and provided support banking transaction issues and enquiries including resolving complaints. • Utilized interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations • Actively engaged with the Technology team to develop a compliant tracking tool for managing repeated complaints and escalations. • Promptly attend to customers request to meet and achieve KPIs, exceeding targets and expectations. • Pro-active analysis of all support systems (charging, billing, new account creation etc.) as well as all enterprise products with a view to identifying Customers pain points and resolving issues on firsthand Arts and Culture Connexions Executive AssistantFeb 2021- Mar 2022 Key Responsibilities • Effectively managed the Chairman’s dairy, ensuring his schedules are well prioritized and managed. • Drove and managed project deliveries across diverse focus areas including defining timelines, key milestones and managing relationships with external stakeholders. • Provided a range of administrative support to the chairman and executive leadership team • Supervised the work of different team members including managing their work performances and any issues. • Served as the key liaison for internal and external stakeholders on all related matters to the gallery. This also includes handling sensitive and highly confidential and critical matters. • Managed logistics for board meetings, and coordinates travel arrangements • Managed events within and outside the gallery whilst also serving as the in-house tour guide for all tour visitors to the gallery. MIKKY ETHYL NIGERIA LIMITED Administrative ExecutiveFeb 2020- Jan 2021 Key Responsibilities • Ensured proper organization, storage and maintenance of confidential documentations both in electronic formats and physical filing systems • Manages audit and compliance activities to ensure adherence to industry standards and regulations • Proficiently managed records and appropriately manage important files. • Developed sales plan including undertaking data analysis activities. • Efficiently maintain records of all purchases and manage inventories of purchased goods and services in the organization. NeoLife International Senior AdministratorJan 2019 – Jan 2020 Key Responsibilities • Facilitates advertising and creates product publicity • Creates sensitization on different health challenges • Proactively plan and coordinate client meetings • Organizing team hangouts and drives positive team culture ​ Referees Available on request