Toluwani Temitayo Ajani
IT Operations & Support Engineer | Microsoft 365 & Google Workspace Administrator
Lagos, Nigeria | WAT (GMT+1)
Professional Summary
Results driven IT Operations Engineer with 5+ years of experience managing Microsoft 365 and Google Workspace
environments, end-user infrastructure, and IT operations and service delivery across financial, legal, and healthcare
clients. Skilled in identity and access management, endpoint administration, incident management, and system
availability. Experienced working in managed service and client-facing environments with strong knowledge of security,
compliance, and cloud platforms (Azure, AWS). Skilled in supporting users in person and remotely across locations
and time zones. Passionate about maintaining reliable, secure, and scalable IT operations in fast-paced environments.
Core Competencies
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Microsoft 365 Administration (Exchange, Teams, SharePoint)
Azure AD / Entra ID (User & Access Management)
Google Workspace Administration
Identity & Access Management (Provisioning, MFA, Conditional Access, offboarding)
Endpoint Management (Windows, Intune – if applicable)
Incident & Service Management (Freshservice / ticketing tools)
IT Operations Monitoring & Troubleshooting
Backup & Business Continuity Support
Security & Compliance (ISO 27001, NDPR)
Vendor & User Support Coordination
Asset Management
Cloud Fundamentals (Azure & AWS)
PowerShell, Bash & Python Scripting
IT Security, Patch Management & Incident Response
Tools: M365 admin portal, Google Workspace admin portal, Intune, Apple Business Manager, SimpleMDM &
Jamf, Slack, Office 365 apps, Freshservice ITSM, Zoho, Hubspot
Professional Experience
● Bitscape Technology Services
Technical Support Engineer
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January 2023 – January 2026
Managed day-to-day administration of Microsoft 365 environments for multiple enterprise clients.
Provisioned and deprovisioned user accounts, licenses, and access using Azure AD.
Supported identity security through MFA enforcement and access control policies.
Monitored and resolved incidents to maintain system availability and meet SLAs.
Administered Windows endpoints, troubleshooting OS, network, and application issues.
Supported email flow, mailbox management, and security configurations in Exchange Online.
Maintained IT asset records and lifecycle management.
Assisted with ISO 27001 and business continuity requirements.
Delivered IT support for financial and professional services clients in a managed service environment.
● Hillcity Schools
December 2021 - November 2022
ICT Subject Teacher
o Teaching concepts of computer and ICT to students
o Scheduling lessons, planning tests and grading
o Maintaining and running the school’s computer laboratory
● Luminous Empire
January 2019 – October 2021
Embedded Systems Design Engineer
o Implemented practical solutions to complex problems using embedded systems in the C programming
language,
o Provided technical assistance to engineering students with their design
o Resolved technical issues and improved operational workflows, achieving increase in productivity while
delivering exceptional service that garnered positive feedback from both students and faculty.
o Conducted workshops and trainings for students, enhancing understanding of embedded systems.
Major Projects
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Microsoft 365 Tenant Deployment & Configuration
Participated in end-to-end configuration of Microsoft 365 tenants, including Azure AD, Exchange Online, Teams,
SharePoint, security settings, and user access controls.
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Enterprise Office 365 Suite Deployment
Planned and executed organization-wide deployment of the Office 365 suite, ensuring secure configuration, user
readiness, and minimal service disruption.
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Mobile Device Management (MDM) with Microsoft Intune
Enrolled and managed corporate mobile devices using Microsoft Intune, enforcing security policies, device
compliance, and access control across endpoints.
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macOS Mobile Device Management (MDM) Implementation
Led the implementation of macOS device management using Apple Business Manager (ABM) and SimpleMDM,
enabling automated device enrollment, policy enforcement, and secure configuration of corporate Mac devices.
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License Usage Analysis & Cost Optimization Initiative
Conducted license utilization analysis across Microsoft, Oracle, and Adobe products, identifying underutilized
licenses and optimizing costs for client organizations.
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Freshservice ITSM & Asset Management Implementation
Delivered Freshservice presales demonstrations and participated in implementation of ITSM workflows, asset
management, and service desk processes aligned with ITIL practices.
Training And Certifications
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Microsoft Certified: Identity and Access Administrator Associate – In view
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AWS Solutions Architect (Training) – January 2025
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AWS Educate: Introduction to Cloud 101 – March 2025
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Freshworks: Freshdesk Expert Certification – April 2023
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Fortinet: NSE 1 Network Security Associate – September 2022
Education
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AltSchool Africa.
2024
2021
Diploma, Cloud Engineering
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Ladoke Akintola University Of Technology
B.Tech, Computer Engineering
