Results driven IT Operations Engineer with 5+ years of experience managing Microsoft 365 and Google Workspace environments, end-user infrastructure, and IT operations and service delivery across financial, legal, and healthcare clients. Skilled in identity and access management, endpoint administration, incident management, and system availability. Experienced working in managed service and client-facing environments with strong knowledge of security, compliance, and cloud platforms (Azure, AWS). Skilled in supporting users in person and remotely across locations and time zones. Passionate about maintaining reliable, secure, and scalable IT operations in fast-paced environments.