Toluwalope Adeleye

I’m Tolu Adeleye, a dedicated and highly organized Customer Service Specialist and Administrative Virtual Assistant with over 4 years of remote experience supporting startups, executives, and business owners across various industries. My strength lies in helping businesses solve operational bottlenecks and customer service challenges through streamlined systems, proactive communication, and a relentless focus on client satisfaction.

Throughout my career, I’ve successfully managed high-volume inboxes, coordinated complex calendars, and provided seamless administrative support that keeps operations running smoothly. At Infinityfield Engineering Services, I led the transition of customer data to Zoho and HubSpot CRMs—boosting lead follow-up consistency by 30% and reducing missed client inquiries by over 50%. My ability to manage multiple tasks while maintaining precision and a customer-first mindset has earned consistent recognition from clients and teammates.

I’m highly proficient with Google Workspace, Slack, Trello, Asana, Microsoft Teams, and ClickUp. I take pride in setting up and documenting SOPs that bring clarity and efficiency to workflows—especially for fast-growing businesses that need structure. Whether it’s responding to customer queries, preparing reports, or handling sensitive information, I bring a blend of empathy, discretion, and strong follow-through to everything I do.

My educational background includes a Master’s degree in International Business from Aston University, and I recently earned a certification in Customer Satisfaction Management from CICRM (2024). I also possess excellent command of English (C1 level), ensuring smooth communication with clients and stakeholders across different time zones and cultures.

What sets me apart is my commitment to continuous improvement and my ability to anticipate needs before they arise. I thrive in remote environments where clear communication, ownership, and trust are key. My goal is simple: to take the operational weight off your shoulders so you can focus on strategy, growth, and customer success.

When I’m not supporting teams, I enjoy reading personal development books, exploring productivity tools, and finding smarter ways to get things done. I believe in working with integrity, empathy, and a mindset that always asks, “How can this be done better?”