Tolulope Oluwafemi

TOLUWALOPE OLUWAFEMI Edidot house, Oke ira kekere Ajah Lagos, Nigeria; -;-; PERSONAL SUMMARY EDUCATION A goal-oriented business administrator with vast Knowledge in sales, marketing, client relations, and financial management. Highly skilled in managing operational duties of business and propelling teams towards success. Prior experience in organizational leadership and executive administration lends strong leadership abilities to qualifications. Exemplary professional expertise and superior communication skills in both written and spoken forms. [AFE BABALOLA UNIVERSITY, ADO-EKITI] [-] B.Sc. (Hons.) Media and Communications (Second Class Upper Division) PROFESSIONAL CERTIFICATION EXPERIENCE [CERTIFICATE OF SOCIAL MEDIA MANAGEMENT] HUBSPOT ACADEMY [FUNDAMENTALS OF DIGITAL MANAGEMENT] GOOGLE GARAGE AFRICA [CERTIFICATE OF EMOTIONAL INTELLIGENCE] CHICAGO INSTITUTE OF BUSINESS [BUSINESS DEVELOPMENT MANAGER, THE JUICEMART ENTERPRISE] [-] • Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95. • Performed market research to provide fair prices, helping to increase client list by 25%. Developed and implemented new marketing and sales plans and defined the strategy for the next 5 years. Improved the communication and engagement with customers by creating contents they could relate and engage with. Increased the customer satisfaction rate by 25% by improving customer service. Introduced a referral program for existing customers which led to an increment in sales. • • • • SKILLS PRESENTATION SKILLS, CONTENT CREATION AND DEVELOPMENT, EFFECTIVE COMMUNICATION SKILL, CUSTOMER SERVICE, GOOD TIME MANAGEMENT, MICROSOFT OFFICE, TEAMWORK, PROBLEM SOLVING, DETAILS ORIENTED.