Tolulope Oluwafemi
A business administrator with vast knowledge in sales, client relations and financial management
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 27 years old
- Location:
- Lagos, Lagos State, Nigeria
- Experience:
- 2 years
Other
About
Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95.
• Developed and implemented new marketing and sales plans and defined the strategy for the next 5 years.
• Improved the communication and I engagement with customers by creating contents they could relate and engage with.
• Increased the customer satisfaction rate by 25% by improving customer service.
• Introduced a referral program for existing customers which led to an increment in sales.
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