Tolulope Akinboyo

AKINBOYO, TOLULOPE EZEKIEL 6, Funmi Alaka Drive, Magodo phase1, Isheri, Lagos - CAREER OBJECTIVE Results-driven professional with experience in technical support, system analysis, and project coordination. Skilled in resolving IT issues, supporting infrastructure projects, and enhancing customer satisfaction. Strong communicator with a track record in CRM systems, process improvement, and stakeholder engagement. CORE SKILLS  IT & Technical Support  CRM & Documentation (Salesforce, Zoho)  Project & System Management  Process Optimization  MS Office | Product Design Figma | Troubleshooting  Data Entry & Documentation EXPERIENCE XCELLON CAPITAL ADVISORY (November 2024 – Present) Project Technical officer  Supported $1B redevelopment project execution  Coordinated with 13+ partners and stakeholders  Improved project systems and reporting accuracy WIPAY TECHNOLOGIES (September 2024 - Present) System Support Analyst  Resolved 95%+ technical issues within 24 hrs.   Boosted system efficiency by 30% via new frameworks Onboarded clients and improved satisfaction by 15% MIDLAND MICROFINANCE BANK (February 2023 – December 2023) NYSC Intern (Audit & Internal control)  Conducted audits ensuring regulatory compliance  Supported documentation and reporting integrity GROOMING CENTRE (6 months) Intern/Administrative assistant  Reduced loan errors by 20% via process checks  Delivered responsive customer loan support EDUCATION & CERTIFICATION     BSc Public Administration – Univ. of Ilorin, 2022 ND Marketing – YabaTech, 2017 Google Project Management & Data Analysis (2024) Jobberman Soft Skills | Accenture Product Design AWARDS & APPRECIATIONS RECEIVED  Best football player of the year (public administration) 2022