Tolu Aloba

TOLU ABIGAEL ALOBA SUMMARY Customer-focused Service Representative with over 4 years of experience, efficiently handling high inbound chats, e-mails and phone calls in fast-paced environments. Adept at responding to customer inquiries, concerns and questions. Skilled in active listening, empathy, and resolving customer issues. Previously maintained 95% customer satisfaction and service level targets in customer service roles. Proficient in handling electronic data processing, Google Maps and geospatial software. Seeking to leverage exceptional verbal communication abilities and technical knowledge to maximise Business-to-Consumer service and customer experience. Eager to take on new challenges, resolve customer inquiries, and facilitate services as a Customer Service Representative. Core strengths in composure under pressure, collaboration, time management, and problem resolution. Believes in balancing productivity and quality while creating seamless customer experiences. CONTACT Email:- PROFESSIONAL EXPERIENCE December 2023 – May 2024 Remote Call Center Agent SAFER ROADS RESCUE (USA) ▪ Responsible for managing a lot of incoming and outgoing calls in the operations. ▪ Identify the needs of the client, finding solutions to them and handling administrative tasks. ▪ Ensure effective use of Google Workspace and Maps. ▪ Converting inbound calls to leads, and then to towing jobs. ▪ Capturing payments, making refunds and processing orders. ▪ Effectively close out jobs as at when due, thereby making the company account for profits. EDUCATION August 2016 The Federal University of Technology, Akure B.Tech., Remote Sensing and GIS. November 2021 University of Ilorin Masters in Geographical Information Systems. October 2021 – Feb. 2023 Remote Customer Support Associate BEZALEL CONSTRUCTION & DESIGNS ▪ Effectively generated leads and followed up with prospects online which resulted in massive real estate conversions. ▪ Improved the company's productivity by handling administrative tasks like responding to customer emails, and managing schedules which enabled brokers in closing deals more quickly. ▪ Boosted the firm's social media presence by managing its social media accounts, creating and scheduling posts, responding to comments and messages, and analysing social media metrics. RELEVANT SKILLS Google Workspace 95% Microsoft Office Suite 95% Canva 75% Zoom 95% Slack 95% Google Maps 95% Zoho CRM 95% RingCentral 95% September 2020 – August 2021 Remote Customer Support Specialist BYTELABS TECHNOLOGIES LIMITED ▪ Improved the firm's efficiency by using my skills to automate tasks, organise data, and schedule meetings and appointments, among others. ▪ Ensured swift and smooth communication between the company and the customers by responding to phone calls promptly, and answering all questions correctly within a business day. Feb. 2020 – August 2020 Business Development Trainee POLARIS DIGITECH LIMITED ▪ Scheduled meetings with prospective clients while sourcing for business clients and pitching business projects to prospective business clients. ▪ Ensured efficient management of all business partners both locally and internationally which boosted the company’s relationship with her partners. REFERENCES Oluwatosin Olawale Ayeni Glasgow City Council, Glasgow-- Oluwayemi Eunice Ogunsola 16A, Emina Crescent, Off Toyin Street, Allen-Ikeja, Lagos.-- Oluwasogo Emmanuel Abiona 15, Oyarugbulem, Opposite Industrial Park, Akure-Owo Road.-- June 2019 – Feb. 2020 Customer Relations Personnel ACUMEN STORES ▪ Helped the firm in increasing its conversion by 15% in 6 months by increasing the number of returning customers through interactions. ▪ Helped the company improve its services by getting useful feedback from customers. June 2018 – March 2019 Remote Website Moderator SWAPIX (RUSSIA) ▪ Maintained frequent reviews of adverts posted which eventually improved the overall quality of ads. ▪ Ensured that only quality ads appear on the platform by promptly approving only valid ads on the e-commerce website (mobile app).