Tolu Aloba

Customer-focused Support with over 4 years of experience, efficiently handling high inbound calls and emails in fast-paced environments. Adept at responding to customer inquiries, concerns, and questions and escalating them as needed. Skilled in active listening, empathy, and resolving customer issues. Previously maintained 95% customer satisfaction in customer support roles, keeping accurate and up-to-date records of customer experiences and transactions. Proficient in processing orders, payments, and also tracking deliveries. Efficient in providing information and guidance about product features, pricing, availability, and promotions. Seeking to leverage excellent phone etiquette and exceptional verbal and written communication abilities, eager to take on new challenges, resolve customer inquiries, and facilitate services as a Customer Support. Core strengths are composure under pressure, team collaboration, attention to detail, time management, working independently, and problem resolution. Believes in balancing productivity and quality while creating seamless customer experiences.