Tochukwu Gloria Falola

TOCHUKWU GLORIA FALOLA VIRTUAL ASSISTANT-| - SUMMARY Resilient assistant with 2+ years' experience in small to large companies. Problem solver with a strong aptitude for dealing with situations where emotions run high and delivering results in fast-moving and demanding environments. EXPERIENCE ACCESS BANK PLC Mar 2017 – August 2018 Graduate Frontline Intern Leverage strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support excellence for this high-volume banking institution. Accurately processed customer transactions, maintained cash limits, cross-sell of branch banking products, and ensured outstanding client service and support was maintained. ● Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. ● Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans by promoting the benefits of our company's products rather than the basic information. ● Built a better relationship with customers by matching them with a product based on their own individual needs. ● Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents. CAREER MUSE LLC Apr 2016 – Present Virtual Assistant (Remote) Managed founders mailbox (inbox clean up, client correspondence as required). Assembled resources on strategic topics for presentations at seminars / webinars. ● Generated brand awareness and engagement by curating posts and executing monthly content calendar across 5 unique social media platforms. ● Improved user experience for a new-to-market product by participating in the quality assurance (QA) process of an innovative web application prior to launch. ● Expedited competitive market research to assist in pricing, marketing, and development of new product and service features. TRANSFERBOSS LTD May 2016 – Mar 2017 Operations Support Officer Carried out Customer Identification Program activities including new account opening process and basic due diligence reviews. Ensured compliance with all applicable Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) rules and regulations on all customer transaction. Participated in special projects, including assisting with adherence to CBN Guidelines for International Money Transfer Services in Nigeria. Received and responded to up to 50-100 customer inquiries per day and resolve issues. Maintained customer records by updating account information. ● Increased profit margins 20% in 6 months by implementing operational improvements, ● costcutting measures, and customer journey enhancements boosting client satisfaction. Recognized as top performer in all measurement areas including call volume, issue resolution, and idle time. FILNICON ENGINEERING Feb 2014 – Apr 2016 Administration/Business development Executive Developed records/monitoring the company's expenditures and income. Strategic marketing to increase company's clients base/ assist in putting together bids and tenders for jobs. Aligned with project manager to supervise technical staff and vendors for successful completion of projects. Oversaw office as well as maintenance of all office equipment and supplies. In-charge of the overall welfare of the staff and company's policy implementation. Managed staff's payroll. Documents/certificate and permits processing and renewal. Assisted the directors in management of their schedule. Scheduled/represented company for meetings and also taking minutes as required. Received and treated all correspondence (emails, phone calls, text messages). ● Introduced an efficient method for records keeping/filing and payroll system for ease in monitoring of the company's income and expenditures and payment of staff's salaries. ● Yielded 60% cost reduction on the year's expenses by efficient budgeting, monitoring and disbursement of funds. ● Upgraded the company's profile within 2 months by 3 times its original status consolidating 150% cost reduction on certification charges. ● Implemented employee safety program consulting with Management and Health, Safety and Environment certified consultants to develop and roll out innovative training solutions to mitigate and resolve issues. HEFSHIBA ACADEMY 2014 – 2015 Administrative marketer - NYSC (part-time) Conducted entrance examination for the school's applicants. Introduced the school to prospective clients. Performed filing/records keeping. ● Boosted student enrolment rate by 100% at the beginning of the school year. EDUCATION UNIVERSITY OF IBADAN B.Sc. (honours) in Chemistry 2014 GREATER TOMORROW SECONDARY SCHOOL Certificate in Chemistry Senior Secondary | 6 distinctions (including Mathematics and English) 2009 TRAINING Basic Health and Safety Training (H.S.E Level 1) Advanced Health and Safety Training (H.S.E level 2) B.W.S. Trained Cancer Awareness Advocate INTERESTS Reading, Cancer awareness advocacy and Travelling.