Tochukwu Gloria Falola

Resilient assistant with 2+ years' experience in small to large companies. Problem solver with a strong aptitude for dealing with situations where emotions run high and delivering results in fast-moving and demanding environments.

 My professional history includes positions such as virtual assistant at career muse, operation support officer at transferboss limited as well as Administration executive at filnicon.

During my time as operation support officer, I was Recognized as top performer in all measurement areas including call volume, issue resolution, and idle time. My supervisor also relied on my ability to multitask, carry out my responsibilities with little or no supervision and handle sensitive information with discretion.

My responsibilities at career muse as the virtual assistant to the founders includes:

Managed founders mailbox (inbox clean up, client correspondence as required). Assembled resources on strategic topics for presentations at seminars / webinars.

Generated brand awareness and engagement by curating posts and executing monthly content calendar across 5 unique social media platforms.

Improved user experience for a new-to-market product by participating in the quality assurance (QA) process of an innovative web application prior to launch.

Expedited competitive market research to assist in pricing, marketing, and development of new product and service features.

Also carried out tasks using tools such as trello, hotjar, toggl, octoparse, google drive amongst others.

I am a versatile hardworker with high aptitude for learning new processes quickly and delivering service with speed and accuracy.