TOCHI ADLINE SAMUEL
WUSE ZONE 4 ABUJA, NIGERIA
--Linkedin
PROFESSIONAL SUMMARY
A highly skilled Virtual Assistant and Customer Support professional with over 5 years of
experience in administrative roles, client communication, and virtual support. Expertise in project
coordination, problem-solving, and delivering exceptional customer service. Proven ability to
thrive in fast-paced environments while efficiently managing multiple tasks and responsibilities.
Trained in leveraging virtual assistant tools and processes to improve client satisfaction, optimize
operations, and enhance overall business performance. Seeking a dynamic role to apply my skills
in driving impactful results and fostering client success
HARD SKILLS
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Customer Relationship Management (CRM) Tools: Clickup, HubSpot
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Helpdesk Platforms: Zendesk, Freshdesk, Intercom
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Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet
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Project Management Tools: Trello, Asana, Monday.com
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Billing & Order Management Systems: Shopify, Stripe
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Microsoft Office Suite: Word, Excel, PowerPoint
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Email Management: Gmail, Outlook
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Lead Generation Expert: Apollo, Lemlist, Zillow, Yelp, Booking.com
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
SOFT SKILLS
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Customer Service Excellence: Skilled in handling inquiries, resolving complaints, and
ensuring high satisfaction levels.
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Problem-Solving & Critical Thinking: Proficient in troubleshooting issues and
enhancing resolution efficiency.
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Communication & Active Listening: Strong verbal and written skills for clear,
professional interactions.
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Relationship Management: Experienced in building lasting client relationships and
driving repeat business.
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Adaptability & Multitasking: Thrives in fast-paced environments while managing
multiple priorities.
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Collaboration & Teamwork: Works cross-functionally with sales, marketing, and
customer support teams.
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Attention to Detail: Ensures data accuracy, compliance, and operational efficiency.
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Leadership & Decision-Making: Manages office operations, budgets, and
administrative processes effectively.
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Time Management & Organization: Meets deadlines and optimizes workflows for
maximum productivity.
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Tech-Savviness: Quickly adapts to new software, tools, and digital platforms for
business efficiency
PROFESSIONAL EXPERIENCE
Administrative and Customer Relationship Manager
THE TRAINING CENTER INTERNATIONAL LIMITED, ABUJA
July 2019 – January 2025
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Provided exceptional customer support via phone, email, and live chat, managing 100%
of customer inquiries and ensuring a 95%+ satisfaction rate.
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Resolved customer complaints with empathy and efficiency, successfully addressing
90%+ of issues on first contact, maintaining a strong brand reputation.
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Assisted customers with technical troubleshooting, billing inquiries, product
recommendations, and order tracking, reducing escalations by 30%.
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Maintained high customer engagement through proactive follow-ups, increasing retention
rates by 20%.
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Collaborated with cross-functional teams to resolve complex issues, enhancing service
efficiency by 25%.
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Utilized CRM tools to log, track, and analyze customer interactions, improving resolution
times by 40%.
Secretary/Administrative Manager
LOGSCON INTEGRATED SERVICES LIMITED, Abuja
January 2014 – June 2019
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Managed daily office operations, ensuring 100% efficiency in workflow and
administrative processes.
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Coordinated meetings, appointments, and travel arrangements for senior management,
improving scheduling efficiency by 30%.
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Prepared, organized, and maintained documents, reports, and presentations, enhancing
team productivity by 25%.
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Provided administrative support to senior management and department heads, ensuring
100% task completion within set deadlines.
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Monitored office expenses and assisted with budget preparation, reducing operational
costs by 15% through cost-effective strategies.
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Oversaw office supplies management, maintaining optimal stock levels and reducing
shortages by 40%.
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Served as the first point of contact for clients and visitors, improving client relations and
satisfaction by 20%.
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Assisted project managers in task coordination and execution, ensuring 95% of project
deadlines were met.
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Maintained confidentiality of sensitive information and ensured 100% compliance with
company policies and regulations.
Education
CO-OPERATIVES AND RURAL DEVELOPMENT (B.SC)
Enugu State University of Science and Technology (ESUT). Enugu State.
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NATIONAL DIPLOMA IN ACCOUNTING
Institute of Management and Technology (IMT) Enugu
2007
2005-
TRAINING & CERTIFICATIONS
Digital Witch IT Support community (IT Support Skills)
2025
LinkedIn Learning: Customer Service: Serving Customers Through Chat & Test 2025
HP LIFE CUSTOMER RELATIONSHIP MANAGEMENT
2025
HP LIFE BUSINESS EMAIL
2025
HP LIFE AI FOR BEGINNERS
2025
MICROSOFT EXCEL SPECIALIST (2019)
2023
