Tobechukwu Callista Titus

Tobechukwu Callista Titus Location: Lagos, Nigeria Mobile: - Email:-LinkedIn: https://www.linkedin.com/in/tobechukwu-titus Customer Support Representative Professional Summary: Experienced Customer Service Representative adept at resolving inquiries and issues across multiple channels through emails, live chats and phone. Skilled in CRM management, ticketing systems, escalation and troubleshooting. Proven track record of exceeding performance metrics and fostering team collaboration. Skills: Customer Service Active Listening Critical Thinking Customer Onboarding Account Management CRM Management (Salesforce, Zoho) Help Desk Support Ticketing Systems (Zendesk, Intercom, HubSpot) Excellent Communication Skills Problem-Solving Time Management Multitasking Attention to Detail Interpersonal Skills Adaptability Microsoft Office Suite Google Suite Written & Verbal Communication Remote Work Tools (Zoom, Skype, Google Meet, Slack) Business Communication Work History: Customer Service Representative/Advisor - Remote Maintenance Desk October 2023 - Present Provide administrative support and manage customer inquiries through calls, chats and emails Utilize Internal communication and project management tools for efficient task management. Coordinate executive calendars and travel arrangements. Booking of Appointment and Meetings while providing accurate information to customers. Customer Contact Rep Remote Muntex BV January 2023 - September 2023 Managed customer inquiries remotely, ensuring timely resolution. Utilized CRM and helpdesk tools to track and prioritize tasks. Customer Service Representative / Administrative Assistant Global Logistics October 2018 - November 2022 Provided customer support and administrative assistance. Managed data entry and documentation tasks. Administrative Assistant Shebah Exploration and Production Company Limited November 2012 - December 2017 Supported administrative functions in a dynamic environment. Handled scheduling, data management, and customer inquiries. Education: Bachelor of Engineering in Petroleum Engineering Federal University of Technology Owerri March 2003 – October 2008 Voluntary Experience: Mathematics Teacher Greater Scholars International School September 2010 - August 2012 Taught Mathematics to Grade 4 - 6 students. Coached in Mathematics clubs and prepared students for competitions. Certifications: Cold Calling Guide: Master Selling on the Phone (Udemy - 2023) Customer Service: Problem-Solving and Troubleshooting (LinkedIn - 2023) IT support (Digital Witch Support Community - 2023) International General Certificate in Occupational Health and Safety (NEBOSH - 2015) Health and Safety (Institute of Safety Professionals of Nigeria - 2012) National Youth Service Corp Member (2009/2010)