Tivkaa Joseph | Freelancer Resume

Tivkaa JosephTerna Abuja, Nigeria |- (WhatsApp) |- Objective To leverage my diverse skills in Customer Support, Graphic Design,sales , Telemarketing and Appointment Setting to deliver top-notch solutions and exceptional customer experiences. Professional Summary A highly adaptable and detail-oriented hybrid IT professional with 3+ years of experience in IT support, customer service, graphic design, sales, telemarketing, and appointment setting. Known for excellent communication skills, technical proficiency, and the ability to handle complex customer inquiries and resolve issues efficiently. Competencies ● IT Support: Hardware, software, and network troubleshooting ● Customer Support: Technical assistance and problem resolution ● Customer Service: Outstanding communication and customer relations skills ● Graphic Design: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) ● Appointment Setting: Effective scheduling and coordination ● Sales & Telemarketing: Cold calling, lead generation, and closing sales Technical Skills ● Operating Systems: Windows, macOS, Linux ● Software: Microsoft Office, Adobe Creative Suite, Google Workspace ● Networking: TCP/IP, DNS, DHCP ● Hardware: Desktops, laptops, printers, scanners ● Graphic Design: Logo creation, brochures, flyers, business cards Professional Experience Customer Support Representative ZEPH Mentus Pharmacy – Remote |- Handled customer inquiries and resolved issues via phone and email ● Utilized problem-solving skills to address customer concerns ● Collaborated with internal teams to resolve complex issues and ensure customer satisfaction Graphic Designer Promiseland Estate – Remote |- ● Created branding materials including logos, brochures, flyers, and business cards ● Designed graphics for both print and digital media ● Worked closely with clients to ensure design visions were fully realized Sales Representative AJ’s Hotel – Abuja, Nigeria |- ● Assisted in promoting hotel services and increasing bookings ● Engaged customers to understand their needs and provide tailored solutions ● Contributed to growing the hotel’s customer base through targeted sales strategies Telemarketing & Appointment Setting MrzephTech – Remote |- ● Conducted cold calls to generate leads and promote services ● Scheduled appointments and ensured smooth coordination for client meetings ● Achieved sales goals by effectively communicating the benefits of products/services Education & Certifications ● Bachelor’s Degree in Maths & computer Sc-)– Open University Nigeria