Titilope Oluwasayo Abioje

TITILOPE OLUWASAYO ABIOJE Abuja, FCT, Nigeria |--| LinkedIn PROFESSIONAL SUMMARY Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities and cheerful customer service professional with over 5 years of experience helping customers navigate Websites and resolving product and service issues.Eager to support in building an impeccable online reputation by providing top-class customer support. Optimized monthly office expenses and effectively slashed them by over 30% and saved from redesigning and implementing a modernized call approach. Obtained a 95% positive rating on my recent task where customer retention for my regular call-ins was 25% above the company bar. Exceeded administrative annual achievement by 80% through funding allocation, reduction in operational cost, and team management. Inspired to learn, develop and excel in a fast-paced industry offering career growth and value addition. AREA OF EXPERTISE ● ● ● ● ● Customer Service (Email, phone, and live chat} Cold Calling & Appointment Scheduling Project Management Tools Slack, Zoom, Skype, Trello, Asana Teamwork and Collaboration ● ● ● ● ● ● ● Effective Communication Technical Skills Microsoft Suite Google Workspace Social Media Management Digital Marketing Team Management ● ● ● ● ● ● ● CRM Software Scheduling and Time Management Conflict Resolution Email Marketing Strategic Planning Negotiation Sales Closing SKILLS OVERVIEW ● Impeccable eyes for details that ensure the quality of products before sending to clients, thus improving overall ● ● ● ● productivity and efficiency levels for multidisciplinary teams. Ability to maintain and sustain responsibility for managing multiple tasks with varying schedules, scope, and life cycles. Proficiency in applying methodologies and procedures for controlling cost and related elements to ensure services are provided in a timely and efficient manner. Influential team leadership skills that complement valuable cross-department communication methods during onboarding and training. Excellent oral and written communication with a demonstrated ability to work in a team environment and build relationships with internal and external organizations. WORK EXPERIENCE Customer Relations Officer Sept. 2019 - Dec. 2021 Kelasco Resources Nigeria Ltd, Abuja, Nigeria ● Responded to over 250 inquiries and complaints from both existing and prospective customers regarding the available products and services. ● Prepared over 5 Bid Documents for Contract aiding the bid proposal for the procurement department. ● Scanned, Photocopied, and Typed over 500 Contract Documents for the Contract Awarded daily. ● Booked a minimum of 20 Appointments with the Prospective Client daily for the marketing department. ● Managed over 5 active calendars for the CEO while ensuring optimum work productivity. Customer Service Representative Jan. 2016 - Jun. 2019 KOT Educational Service & Tours Ltd, Rivers State, Nigeria ● Interfaced with 5 Clients daily. ● Collaborated with the marketing department to market the products of the organization to prospective clients for possible sales closure resulting in an increase in sales and lead conversion by 40%. ● Compiled the required document for about 30 students daily. ● Scheduled and Monitored about 50 Student Visa Applications at The Embassy for assessment and renewal resulting in a 70% success rate. ● Cold-called over 100 prospective leads daily to create awareness about the available products. ● Resolved all complaints within the organization’s service level agreement and escalated required complaints to the appropriate department resulting in an 85% customer satisfaction rating and feedback. Front Desk Manager Jan. 2014 - Apr. 2015 Hotel Bellissimo, Lagos State, Nigeria ● Received over 100 Guests and Checked them into their respective rooms daily. ● Managed the Front Office of the hotel with 300 rooms for excellent customer satisfaction. ● Processed all payments and updated the CRM system. ● Provided effective and timely resolution of a range of customer inquiries and complaints according to the organization's service level agreement resulting in about 4.6-star customer satisfaction rate. ● Prechecked available Rooms before checking the guest into it to ensure that they all meet up to the organizational standard. EDUCATION ● Madonna University, Anambra State, Nigeria Bachelor of Science (BSc.) in Mass Communication CERTIFICATIONS AND AWARDS ● ● ● ● ● ● Inbound Sales Certified by HubSpot Academy Building Your Sales Career Certified by HubSpot Academy Google Ads Search Certification Certified by Google Digital Academy (Skillshop) Fundamental of Digital Marketing Certified by Google Digital Skills for Africa Management skills for International business Certified by Coursera Introduction to Social Media Marketing Certified by Meta (Facebook) & Coursera Mar. 2004 - Jul. 2011