Titilope Oluwasayo Abioje

Customers are the cornerstone of every company, so it is in your best interest to solve their problems before they ever become aware of it. As such, no amateur should be trusted with their care. Your consumers deserve to have their concerns and questions handled by a proactive customer service representative like me who is enthusiastic about developing a loyal customer base.

I appreciate you being here. My name is Oluwasayo, and I am a sought-after customer service representative and virtual assistant with a background in mass communication. Throughout my more than five years of work experience, I have been developing a loyal customer base for various businesses in the B2B, B2C, and start-up sectors.

In my prior position, I was able to boost the organization's annual income by 30% while resolving over 79% of all customer issues, escalating around 40% of the complaints, and converting potential consumers into loyal clients. I succeed in this position because of my strong communication skills, meticulous attention to detail, and problem-solving talents.

My areas of experience include customer support (Email, Phone, and Live Chat) Executive Support, Conflict Resolution, Inbound and Outbound Correspondence, Cold and Warm Calling, Web Research, Data Entry, Script Reading, Community and Calendar Management, Team Management, Project Management, Lead Generation, Email Management and various other tasks as assigned

WITH THE FOLLOWING SKILLS: Exceptional interpersonal skills; Google Workspace; Teamwork & Collaboration; Attention to Detail; Sales Closing; Capability to operate under pressure with little to no supervision

I am proficient with the following tools: CRM: VOIP, Mojo Dialer, Xenical, Phone Burner, CRM Pro, Hubspot, Zendesk, Freshdesk, and more.

Microsoft Suite, Google Workspace, Slack, Zoom, Meet, Skype, Calendly, and more services Asana, Trello, ClickUp, Monday.com, Canva, and other project management software

When you can delegate these vital activities to me to manage with the highest professionally so that you can concentrate on the more important aspects of your business and schedule, you shouldn't feel overburdened with managing your schedule and customer base.