Titilayo Ojeyode

. Titilayo Ojeyode Customer Service Address Ilorin, Nigeria, 240102 Phone- E-mail- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skills Complaint resolution Excellent Technical Support Excellent Creative problem solving Excellent Administrative support Excellent Recordkeeping strengths Excellent Order fulfillment Excellent Good listening skills Excellent Professional telephone demeanor Excellent Work History 2019-08 - Present Customer Service Representative Maltech Enterprise, Ilorin, Kwara  Provided primary customer support to internal and external customers.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Offered advice and assistance to customers, paying attention to special needs or wants.  Responded to customer requests for products, services and company information.  Cultivated customer loyalty, promoted repeat business and improved sales. . .  Answered constant flow of customer calls with minimal wait times.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. 2016-03 - 2019-07 Telemarketing Sales Representative Abfeem Global Ventures, Ilorin, Kwara  Made average of 120 outbound cold and warm calls per day using Hubspot CRM.  Completed daily cold calling and outreach using scripts to build sales pipeline.  Answered calls, took messaged and transferred calls to correct individuals.  Troubleshot problems for callers and helped independently to resolve common issues.  Recorded contact information of customers and prospect in internal database.  Displaced excellent sales skills and understanding of how to leverage abilities to exceed quotas.  Answered inbound telephone calls from interested customers to persuasively discuss offerings.  Escalated concerns or advanced problem calls to management staff.  Overcame objection using friendly, persuasive strategies.  Retained customers and improve sales by sending follow-up emails and telephone calls. Education 2010-09 - 2015-12 Bachelor of Technology: Computer Engineering Ladoke Akintola University of Technology - Ogbomosho Accomplishments  Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.  Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.  Customer Relations - Earned highest marks for customer satisfaction, company-wide. . . Software Zendesk Excellent Hubspot Excellent Vocalcom Excellent Elucid by Sanderson Excellent Chargebee Excellent Auth0 Excellent Eagle Eye Excellent .