TITLAYO ODUNAYO AJAYI
CUSTOMER SERVICE
Address: GMT +1 Phone: - Linkedin Email:-
SKILLS
Team Leadership Problem-Solving Customer Service Product and Service Knowledge
CRM Software Time Management Technical Support KPI and Performance Tracking
Microsoft Office Emotional Intelligence Attention to Detail Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
Customer Support Specialist ( Remote )
Digital Witch Support Community Academy 2024 - 2025
Provided one-on-one support, helping students understand difficult topics better and increasing their learning engagement by 20%.
Worked with colleagues to use technology in different subjects, making learning more interactive and user-friendly.
Assisted students in their projects, offering personalized support to help them think critically and solve problems effectively.
Designed and introduced a structured ICT program that followed educational standards, making learning easier and more engaging.
Used technology to simplify learning, making lessons more efficient and improving overall student support.
Developed strategies that helped students remember and apply what they learned more effectively.
Ensured students received the right guidance at every step, making their learning experience smoother and more successful.
Customer Service ( Onsite )
Kenrich Childcare International , Nigeria 2023 – 2024
Helped parents and guardians with inquiries about childcare services, making sure they got the right information and support.
Assisted in handling complaints and concerns, ensuring quick and satisfactory resolutions for customers.
Managed daily calls and messages from clients, keeping communication smooth and professional.
Kept accurate records of customer interactions, making it easy to track issues and follow up when needed.
Worked closely with other team members to improve customer experience and make services more efficient.
Customer Service
Procom Schools International, Lagos, Nigeria 2022 - 2023
Provided excellent customer support by assisting parents and guardians with inquiries, admissions, and school-related concerns.
Managed front-desk operations, ensuring smooth communication between parents, students, and school administration.
Resolved customer issues efficiently, fostering positive relationships and improving overall satisfaction.
Assisted in organizing school events and meetings, ensuring seamless coordination and a positive experience for attendees.
PROFESSIONAL SUMMARY
I have over 2 years of experience helping customers solve problems and stay happy. I answer questions, fix issues quickly, and make sure customers feel valued. I work well with teams and help businesses keep their customers. I am good at listening, understanding, and giving the right support. My goal is to provide the best service and make every customer experience a good one. I am ready for a new challenge.
EDUCATION
University Of Technology Minna
Bachelor of Technology (B.Tech) in Biochemistry 2016 - 2023
University of Port Harcourt
Postgraduate Diploma in Education (PGDE) 2024 - 2025
CERTIFICATES
Digital Witch Support Community
Customer Service || Virtual Assistant 2025
Hubspot
CRM Management || Customer Support || Sales 2023
