Titilayo Ajayi

I am a detail-oriented Virtual Assistant and Customer Support Specialist with 2 years of experience helping businesses streamline their operations, manage customer interactions, and handle administrative tasks efficiently. I specialize in providing top-notch customer service, data management, and procurement support, ensuring smooth day-to-day operations for my clients.

I specialize in administrative support, customer service, and procurement assistance. My services include email and inbox management,data entry, appointment scheduling, and document organization. I also handle customer inquiries via email, chat, and phone, process orders and refunds, and provide live chat support. Additionally, I assist with supplier sourcing, order tracking, and logistics coordination for e-commerce businesses.I am proficient in various tools that enhance productivity and efficiency. I use CRM software like Zendesk and HubSpot for customer support, Trello and Asana for project management, and Google Suite (Docs, Sheets, Drive) for administrative tasks. I am also experienced with e-commerce platforms like Shopify, Alibaba, taobao and AliExpress, as well as communication tools such as Slack and Zoom to collaborate effectively with teams and clients.