Ava Tinni Mari R. Chica
Cosmopolitan Homes P1C B2C L4 Bologna st Bocohan Lucena City
Mobile: # - • E-mail:-
Employment History:
Online Freelancer
July 2015 – Present
Contactually (Customer Service Support)
US Based
July 2015 – May 2016
Handled Phone Email and Chat support
ESL Tutor
EPower Tutorial Services
Lucena City
May 2015 - August 2015
Teach English to foreign students online.
Assists students mainly in developing their reading writing and speaking skills.
Prepare lessons and studies materials in advance
Evaluate student’s progress though daily and monthly reports.
Operations Supervisor
Conversion Hub Philippines
Lucena City
November 2014 - May 2015
Responsible for establishing a company’s technical vision and leading all aspects of technology development, according to its strategic direction and growth objectives.
Establishing technical standards and ensuring adherence is an additional responsibility.
Required often to supervise software testing, and information systems security and maintenance.
Will also lead the organizations in anticipating and reacting to major technology changes
Required to develop technology contingency plans to keep projects on track.
IT Analyst
TATA CONSULTANCY SERVICES
Bonifacio Global City
Taguig City
February 2014 - Present
Grant/ update user access
Troubleshoot basic errors
Perform basic updates on IT systems (for Support teams); or Perform basic coding updates on existing reports ( for Business Intelligence team)
Run and extract reports from DB2 through mainframe and / or BI reporting tool
Monitor critical programs and perform basic troubleshooting when needed.
Communicates with customers and stakeholders through email, phone call and/ or Lync to identify user requirements and align expectations
Assists in annual projects e.g GIA requirement/tasks
Service Desk Analyst 1.5
AFFILIATED COMPUTER SERVICES/XEROX PHILIPPINES
Marriott International Account
10FAseana One Bldg.Bradco Ave., Pres.Diosdado Macapagal Blvd.
Aseana Business Park, Parañaque City
Philippines 1700.
May 2013 – February
ITIL V3 Certified (Internal Certification)
Affiliated Computer services /Xerox Philippines
10FAseana One Bldg. Bradco Ave.,
Pres.Diosdado Macapagal Blvd.Aseana Business Park,
Parañaque CityPhilippines 1700.
Handles both Priority 1 and Severity 1 issue for all Marriott Associates
Assists and configure Active Directiory information for users
Assist on their email configuration on both pc and mobile (Airwatch and MDM)
Performs top off (connecting pc to the network) and installation of needed software
Troubleshoot Basic MS office application ( MS Outlook , word etc.,)
Technical Support Representative
Inbound / Outbound / Chat / Email Support
Stream Global Services
Dell Computers
Ground to 3rd Floors, Plaza Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City 1781 Philippines
March 2009 – May 2013
Provided all-out support for Dell Desktop and Portable Hardware Systems.
Troubleshoot Dell Desktop and Portable Hardware and Software Configuration issues, functionality, and parts replacements.
Troubleshoot Windows Client Issues and Configurations.
Troubleshoot Basic 3rd Party Software Applications pre-installed on a Dell Computer.
Troubleshoot Basic 3rd Party Hardware/Devices that is being used on a Dell Computer.
Provide Basic Support for Installation of Security Software, Scanning and Removal of Virus and Malware Infections from the system.
Provided additional product or service to customers if the sale would help customers in resolving their issue as well as for Customer Experience.
West Contact Services
Bank of America
Financial Inbound Agent
Makati
Dec 2006-Nov2007
Provides support for existing and potential customers regarding issues and concerns with product subscriptions.
Answers customer’s queries regarding product features, advantages and benefits, online account functions, billing, and online self-help resources.
Assists customers on sign-ups and cancellations, upgrade and downgrade of subscription, purchase additional products and service.
EDUCATION:
Collegiate:
Bachelor of Science in Nursing - with Scholarship
2006
Third year First Sem - Undergraduate
Calayan Educational Foundation Inc
Lucena City
Associate in Health science Education - with Scholarship-
Calayan Educational Foundation Inc
Lucena City
Secondary:
King and Savior International School- Valedictorian
March 2004
Lucena City
CHARACTER REFERENCE:
Available upon request
I hereby certify that all the information given above is correct and true to the best of my knowledge and beliefs.
