Tina Friday
Lagos | -|-| https://www.linkedin.com/in/tina-friday
ADMINISTRATIVE VIRTUAL ASSISTANT
PROFESSIONAL SUMMARY
Administrative Virtual Assistant with over 5 years of experience in corporate communications, schedule management and coordination. Proven ability to handle high-volume tasks efficiently while maintaining clear communication with executives and clients. I am skilled in administrative support, customer service, travel itinerary, calendar management, email management, workflow optimization, and digital collaboration tools to enhance business productivity.
COMPETENCIES
Product Management: Knowledge of Agile methodologies, workflow planning, PRD, road map.
CRM Management: Proficient in Trello, Asana, Monday.com
Communication Tools: Slack, Gmail, Outlook
Technical Proficiencies: MS Office Suite (Word, Excel), Google Suite, Calendar, RingCentral, Monitoring,
Soft Skills: Proactive approach, adaptability, attention to detail, resilience, customer service, teamwork, organized, planning
Additional Skills: Calendar Management, Canva, Email Management, Scheduling
EMPLOYMENT HISTORY
Executive Virtual Assistant DEC.2022 – JUNE 2024
TaylorMade Enterprises LLC |Texas
Achieved workflows to improve operational efficiency by 45%.
Streamlined onboarding processes for over 200 new agents, ensuring complete and efficient profile setup.
Enhanced daily communication, through effective emails management and call handling to support customer relations.
Efficiently utilized RingCentral to reach out agents for verification purposes.
Contact customers through phone calls, emails and chat platforms to provide support and assistance.
Developed standard operating procedures (SOPs) for team.
Coordinated senior leadership travel arrangements, ensuring itineraries and on-time meetings.
Administrative Virtual Assistant FEB.2020 – NOV. 2021
Williams Marketing and Management Inc. |Texas
Efficiently managed executive calendars, schedules, and appointments to optimize time utilization and reduce scheduling conflicts.
Organized electronic files for quick retrieval of important documents.
Processed expense reports and ensured compliance with company policies.
Provided exceptional customer service by resolving inquiries promptly.
Managed email communications for 3 executives effectively, ensuring timely responses and organized correspondence.
Scheduled and coordinated daily executive briefings to align operational goals.
Administrative Support MAR.2018 – JAN .2020
Lever-Links |Delta, Nigeria
Executed data organization and validation for accuracy before entry into systems.
Maintained excellent customer relationships through timely responses to inquiries.
Collaborated with colleagues to implement the best practices that exceeded team goals.
Managed calendar appointments and scheduling, ensuring optimal time management.
Streamline email management, achieving 95% timely response rate for critical follow-ups.
Customer Service Representative APR.2016 – NOV. 2017
Swings International |Edo, Nigeria
Communicated timely information to customers reducing complaints by 15% through effective follow-ups.
Addressed customer inquiries and grievances effectively, maintaining high satisfaction levels.
Implemented customer service policies to meet industry standards by 20%.
EDUCATION & CERTIFICATION
Bachelors Business Administration, Product Management In view
Nexford University
Administrative Support
Google Product Management
3MTT Product Management
NCE, Business EducationSep 2010 - Oct 2013
College of Education - Edo, Nigeria.
