Timothy John Tabinas

TIMOTHY JOHN B. TABINAS CUSTOMER SERVICE REPRESENTATIVE-- Evangelista St. Brgy. Tabing Bakod, Santa Maria Bulacan 3022 SUMMARY Highly organized and detail-oriented Administrative Assistant with 10 years of experience in customer service and office administration. Skilled in managing daily operations, handling correspondence, scheduling appointments, and providing excellent client support. Proficient in Microsoft Office, Google Suite, and CRM systems, with a strong ability to multitask and prioritize tasks efficiently. A proactive problem-solver with exceptional communication and interpersonal skills, committed to ensuring smooth office operations and enhancing customer satisfaction. Seeking to leverage expertise in administrative support and customer relations in a dynamic work environment. SKILLS Phone, Email and Chat Support Customer service & client relations Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Google Suite (Docs, Sheets, Calendar, Drive) CRM & database management Time management & multitasking Attention to detail and problem-solving skills Adaptability & flexibility Ability to work under pressure Teamwork & collaboration Strong communication (verbal & written) Strong work ethic and reliability Billing, Payment and Order Processing Data Entry and Research Efficient interpersonal skills Report preparation & presentation skills PROFESSIONAL EXPERIENCE TIER 1 HEALTHCARE REPRESENTATIVE October 02, 2023 - May 15, 2024 CSR AND SMM May 15, 2018- June 06, 2023 EVERISE PH Assisted healthcare members with medical inquiries. Setting appointments for members before and after the medical operations/visits. Proofreading the member's documents for legal purposes. BackOffice Inc. Handled the store’s social media account by posting daily about products, checked target markets, answered chat inquiries, and processed online orders. Aided the company in negotiating with clients and persuaded them to become business partners. Coordinated with the couriers to investigate missing and damaged parcels then arranged replacement or refunds. Responded to customers’ complaints and concerns. CUSTOMER SERVICE REPRESENTATIVE May 11, 2017 - MAY 2018 Results Company Manila Answered phone calls for inquiries and billing purposes. Help maintain a good record of the company by providing excellent customer service experience. Processed Orders, upsell or upgrade if needed. CUSTOMER SERVICE REPRESENTATIVE Access Worldwide Corporation March 17, 2016 – March 06, 2017 Accessed and processed the account information of the customers Explained the type and cost of the services offered. Received and logged complaints of the customer then provided resolutions in a timely manner with efficiency to avoid negative feedbacks. LEAD GENERATOR June 2015 – January 2016 John Ernest Connecting Continents Generated leads about customer information using Excel and web pages. Organized and distributed call leads to co-workers and trained newly hired representatives. Maintained focus on repetitive tasks and attention to detail. COLLECTION SPECIALIST May 2014 – December 2014 California Telemarketing Inc. Initiates contacts with clients to follow up their debt balances and then schedule a settlement appointment. Received payments, issued receipts, and updated the database. Organized files and transaction stamps for documentation. ASSISTANT TEAM LEADER John Ernest Connecting Continents July 2013 – January 2014 Answered inquiries and explained the type and cost of the products. Supervised Team and trained newly hired representatives. Setting appointments for meetings and coaching to develop sales and customer service strategies. CUSTOMER SERVICE REPRESENTATIVE PLDT UK June 03, 2012 – December 15, 2012 Assisted overseas Filipino workers in the United Kingdom inquiring about mobile plans and services. Checked eligibility for their phone services application and explained the types of costs covered Processed billings and payments. EDUCATION EASTERN VALLEY SCHOOL High School Diploma - ADDITIONAL INFORMATION Languages: English, Tagalog. Certifications: Financial Adviser Licensure Exam (FAL) License, Shielded Metal Arc Welding NC2, Certification of Completion Social Media Management Course. Awards/Activities: TOP 1 FOR QUALITY ASSURANCE FOR JANUARY (EVERISE PH) TOP PERFORMER (BackOffice Inc.) BEST IN CSAT (BackOffice Inc.) BEST IN QUALITY ASSURANCE (BackOffice Inc.) TOP PERFORMER RANK #1 Sales Representative (Results Company) ACE ACHIEVER / BOHOL TRAVEL – Companies Representative (Results Company) TOP CRIFTER #1 CUSTOMERS SURVEY DELIVERING GOOD CUSTOMER SERVICE 2016 in AWWC (AT&T Account) TOP SELLER for three months in John Ernest Connecting Continents FORMER BOARD SPEAKER OF ALLIANCE IN MOTION (AIM) GLOBAL 2011. CHARACTER REFERENCES Available upon request