Timothy John Tabinas

TIMOTHY JOHN B. TABINAS CUSTOMER SUPPORT, SMM & E-COMMERCE SPECIALIST SUMMARY With 10+ years in the BPO industry, I specialize in customer service via phone, email, and chat, handling inquiries, complaints, and account concerns with professionalism and empathy. I also provide virtual assistance, admin support, and data entry, helping businesses stay organized and deliver excellent customer experiences. SKILLS Phone, Email and Chat Support Booking Appointment Calendar Management Database Building/Data Entry Administrative Support Product Research for Dropshipping Product Research Product listing Order Fulfillment Facebook Store Jobs Inventory Tracking Online Store Support Dispute Resolution Social Media Management Email Management PROFESSIONAL EXPERIENCE TIER 1 HEALTHCARE REPRESENTATIVE October 02, 2023 - May 15, 2024 EVERISE PH Provides support for authorizations, prescriptions, or scheduling. Handles inquiries from patients, members, or providers about healthcare plans, coverage, and benefits. Assists with claims, billing, and account updates. CSR AND SMM (E-Commerce) May 15, 2018- June 06, 2023 BackOffice Inc. Handled the store’s social media account by posting daily about products, checking target markets, answering chat inquiries, and processing online orders. Coordinated with the couriers to investigate missing and damaged parcels, then arranged replacement or refunds. Product research and product listing. SALES REPRESENTATIVE May 11, 2017 - MAY 2018 Results Company Manila Answered phone inquiries and handled billing. Order Processing. Upselling or cross-selling. CUSTOMER SERVICE REPRESENTATIVE March 17, 2016 – March 06, 2017 Access Worldwide Corporation Accessed and processed the account information. Explained the type and cost of the services offered. Received and logged complaints. LEAD GENERATOR June 2015 – January 2016 John Ernest Connecting Continents Research potential customers using online tools, social media, and databases. Collects contact information (email, phone, company details, etc.) Passes the leads to the sales team for follow-up. COLLECTION SPECIALIST May 2014 – December 2014 California Telemarketing Inc. Contact customers with past-due accounts via phone, email, or letters. Negotiates payment arrangements, settlements, or extensions. Updates records in the system after each interaction. ASSISTANT TEAM LEADER July 2013 – January 2014 John Ernest Connecting Continents Assisting the Team Lead in monitoring daily operations and performance. Coaching and mentoring team members to improve productivity and quality. Preparing reports and updating management about team progress. CUSTOMER SERVICE REPRESENTATIVE June 03, 2012 – December 15, 2012 PLDT UK Assist with product or service information. Process orders, payments, refunds, and account updates. Handle complaints, troubleshoot issues, and resolve concerns. EDUCATION EASTERN VALLEY SCHOOL High School Diploma - ADDITIONAL INFORMATION Languages: English, Tagalog. Certifications: Financial Adviser Licensure Exam (FAL) License, Shielded Metal Arc Welding NC2, General Administrative Assistant Certificate, Social Media Marketing Certificate Awards/Activities: TOP 1 FOR QUALITY ASSURANCE FOR JANUARY (EVERISE PH) TOP PERFORMER (BackOffice Inc.) BEST IN CSAT (BackOffice Inc.) BEST IN QUALITY ASSURANCE (BackOffice Inc.) TOP PERFORMER RANK #1 Sales Representative (Results Company) ACE ACHIEVER / BOHOL TRAVEL – Companies Representative (Results Company) TOP CRIFTER #1 CUSTOMERS SURVEY DELIVERING GOOD CUSTOMER SERVICE 2016 in AWWC (AT&T Account) TOP SELLER for three months in John Ernest Connecting Continents FORMER BOARD SPEAKER OF ALLIANCE IN MOTION (AIM) GLOBAL 2011.