Tim

TIMOTHY JOHN T. MEDES CUSTOMER SERVICE EXPERT ESL TEACHER VIRTUAL ASSISTANT WORK EXPERIENCE Customer Support (EXPEDIA) Subject-Matter Expert (SME) Teleperformance - Bacolod (2011 - 2012) CONTACT ME AT- timothy.medes - Book, cancellations, and changes for flights and hotel reservations Outbound calls to international airlines and hotels for any changes on the itinerary Technical Support and Sales (COMCAST) Transcom - Bacolod (2013 - 2014) Handled customer calls with their cable, phone, internet, and billing concerns Customer Support (RUSHCARD - Tier 2) SKILLS SUMMARY Technical Support Customer Support Finance and Banking Sales Ubiquity Global Services - Bacolod (2014 - 2015) Handled customer concerns with their debit card funds and benefits Assisted Tier 1 agents with escalation calls Freelance Virtual Assistant Lead Generation Specialist Cold Calling / Sales Social Media Manager Staff Training Lead Generation AWARDS RECEIVED Top New Agent Best Call Handler EDUCATIONAL HISTORY Top Teacher [ 2010 ] MEDWEST Technical Institute Plumbing NC 2 (National Certificate 2) [ 2008 - 2009 ] National EMT/Rescue Association (NERA) Paramedic – AC (Advanced Care) PROFESSIONAL REFERENCES Neil Patrick Libiano --Gemma Acaling --Adrian Dawn Serantes -- COLLEGE EDUCATION [ 2006 - 2007 ] Bachelor of Science in Hotel and Restaurant Management University of Negros Occidental – Recoletos - Bacolod city Secondary Education [ 2002 – 2003 ] Ramon Torres National High School - Bago City [ 2003 – 2006 ] Bacolod City National High School - Bacolod City Elementary Education [ 1996 – 2002 ] General Juan A. Araneta Elementary School - Bago City