Tiffany Mukaro

Tiffany Mukaro Virtual Assistant — Real Estate | Medical | Social Media| Executive LinkedIn: https://www.linkedin.com/in/wanjira-mukaro Professional Summary Versatile Virtual Assistant with 5+ years of experience supporting Medical clinics, Real Estate teams, and Social Media brands. Skilled in administrative operations, CRM management, patient scheduling, lead follow-ups, content coordination, and customer support. Strong psychology background enabling empathetic communication, attention to detail, and smooth workflow management. Work Experience Medical Administrative Virtual Assistant — Sunrise Family Health Clinic (Remote) Feb 2024 – Oct 2025 • Scheduled telehealth and in-person appointments using Calendly & Google Calendar • Processed patient intake forms, insurance details, and registration documents • Conducted appointment confirmations and follow-up reminders through SMS/WhatsApp/email • Updated patient charts and admin notes in the clinic’s EMR system • Coordinated with nurses/doctors for lab result communication • Handled prescription refill requests (admin role only) • Maintained a high-accuracy filing system for patient documents • Monitored inboxes and triaged patient messages to appropriate staff • Organized weekly clinic schedules and staff meetings • Managed cancellations, rescheduling, waitlists, and urgent appointment requests Real Estate Virtual Assistant — UrbanNest Realty Group (Remote) Aug 2022 – Jan 2024 • Managed CRM: updated leads, tracked follow-ups, tagged prospects, and created pipelines • Scheduled property viewings, inspections, and virtual tours • Responded to buyer, seller, and tenant inquiries via email, WhatsApp, and phone • Created property listing descriptions for social media and listing websites • Prepared weekly sales reports, agent performance summaries, and market updates • Coordinated with photographers, stagers, and repair contractors • Conducted warm calling to nurture leads and confirm appointments • Managed agent calendars and set reminders for critical tasks • Organized client onboarding documents, contracts, and disclosures • Created and updated spreadsheets for rental listings, viewing schedules, and lead flow Social Media Virtual Assistant — AfriGlow Beauty & Wellness (Remote) Jan 2021 – Jul 2022 • Created weekly and monthly content calendars for Instagram, Facebook, and TikTok • Designed branded graphics using Canva (quotes, product highlights, promos) • Wrote captions, hashtags, and call-to-action text tailored to brand voice • Scheduled posts using Buffer and Meta Business Suite • Responded to DMs, comments, and customer inquiries • Organized behind-the-scenes content for the brand • Conducted simple edits on product videos (trim, text overlay, music) • Collected analytics data and prepared weekly insights reports • Assisted in planning promotions, influencer collaborations, and giveaways • Managed the digital content library and updated naming conventions Therapy Admin Assistant — Bright Mind Counseling Center (Remote) Jun 2020 – Dec 2020 • Scheduled therapy sessions for individual and group programs • Sent intake packets, pre-session questionnaires, and consent forms • Prepared session reminders and post-session check-ins • Organized Google Drive folders for counselors • Supported therapists in managing client files (admin role only) • Monitored inboxes and responded to client questions professionally • Updated session logs and attendance records • Managed weekly therapist schedules and sent availability updates Customer Experience & Administrative Assistant — HealthLine Medical Services (Hybrid) Jan 2020 – May 2020 • Answered patient calls, WhatsApp chats, and emails • Scheduled consultations and follow-up visits • Provided basic service information and guided patients on next steps • Recorded daily inquiries and prepared support reports • Assisted walk-in patients and updated their details in the system • Coordinated between front office, lab, and clinical staff • Managed filing systems and organized patient cards Skills Medical VA Skills: Patient scheduling, Intake forms & EMR updates, Telehealth coordination, Inbox management, Confidential communication, Admin support for clinics & therapists Real Estate VA Skills: CRM management (HubSpot, Zoho, Follow Up Boss), Lead management, Cold/warm calling, Listings updates, Appointment & calendar coordination, Report preparation Social Media Skills: Canva design, Content planning, Captions & hashtags, Scheduling (Meta, Buffer), Simple video edits (CapCut), Engagement management General VA Skills: Time management, Email & calendar management, Data entry, Reporting, Customer support, Google Workspace & Microsoft Office Education Bachelor of Arts in Psychology 2023