Tiffany Mukaro

Education Tiffany Mukaro Bachelor of Arts Psychology Administrative virtual assistant/project management virtual assistant Kenyatta University 2018 - 2022 Gained a solid foundation in communication, critical thinking, and human behavior—skills that are highly transferable to client support, organization, and virtual team coordination. Certifications Bitrix24 Partner Marketing & Sales Course Contact Completed training on how to market, sell, and onboard clients using Bitrix24 CRM and collaboration tools. Learned to manage leads, track tasks, and support client retention through automation and reporting. - Google Workspace Essentials (Alison)- Learned how to professionally use Gmail, Google Calendar, Docs, Sheets, and Drive for productivity and organization. Gained handson experience with collaboration tools used by global remote teams. About Me Coursera sales prospecting and Lead generation Detail-oriented and tech-savvy Virtual Assistant with 2+ years of experience in administrative support, project calendar coordination, management, inbox and Studied how to identify potential clients, research prospects, create outreach strategies, and use CRM tools to build and manage a sales pipeline. Learned the fundamentals of customer journey mapping, cold emailing, and sales funnel tracking. and client communication. Experience Skilled in tools like Google Workspace, Trello, Asana, and Microsoft Office. Proven ability to manage multiple tasks, support executives, and Virtual Assistant – Independent Contractor streamline day-to-day operations across time Atlas Executive Solutions zones. Seeking opportunities with global clients to provide impactful virtual support. Skills Oct 2024 – Jun 2025 Managed inbox and schedule for two senior partners, reducing email clutter by 70% Coordinated travel and meetings across time zones, improving team punctuality Maintained Trello boards for internal projects, boosting task completion rate Email & Inbox Management Project Support VA – Creative Marketing Team Calendar Scheduling & Coordination NovaPixel Digital Travel Management & Itinerary Planning Project Management Tools Research & Data Entry Tracked campaign deliverables using Asana and created weekly status reports Communicated deadlines and priorities to freelancers, improving delivery timelines Assisted in KPI tracking and Google Sheet reporting, supporting client renewals File & Document Management Administrative VA – Real Estate Assistant Microsoft Office & Google Workspace HavenKey Realty Communication & Client Support Jan 2024 – Jul 2024 Apr 2023 – Dec 2023 Handled daily email follow-ups and calendar bookings for agents Organized property documents in Google Drive, improving file access and retrieval Generated weekly activity reports for client meetings, increasing transparency