Tiffany De Los Angeles Mendieta Saballos

Casa Real 3ra etapa, calle 7, casa 2G-18 Managua, 10000 Tiffany Mendieta Customer Service Representative -- Additional info Gender Date of birth Nationality Marital status Work experience Female 9/10/1996 Nicaraguan Single Customer Service Representative Aerotaxi La Costeña Jul 2017 - Jul 2019 Managua • Helping customers with flight reservations, changes, cancellations, and inquiries about available flights and fares. • Assisting passengers with ticketing processes, seat assignments, online check-in, and providing guidance for a smooth check-in experience. Short bio Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also as a Customer Service Representative bring me a top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Adding to this I can be an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationshipbuilding skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. • Handling inquiries about baggage allowances, restrictions, fees, lost or delayed baggage, and assisting passengers with tracking and claiming their luggage. • Providing real-time flight status, schedule information, gate changes, delays, and any other updates to keep passengers informed about their flights. • Assisting passengers with special needs, such as those requiring wheelchair assistance, unaccompanied minors, passengers with medical conditions, or specific dietary requirements. • Addressing and resolving customer complaints, concerns, or issues related to their travel experience, flight disruptions, delays, or any other problems encountered. • Educating passengers about safety protocols, security measures, boarding procedures, and other relevant travel information. • Sales tickets are records of customer interactions related to sales inquiries, orders, or issues. They often include details such as the customer's information, the products or services they are interested in, the salesperson's or representative's notes, and any follow-up actions required. Skills Digital Skills Expert Office Package Expert Okta Expert Salesforce Expert Jira Service Desk Expert Account Management Expert Tiffany Mendieta - - POS System Expert Expert Customer Service Representative Report Preparation Expert Time Management Expert Sitel Nicaragua Jun 2020 - Jan 2021 Managua Multitasking Abilities Expert • Providing information about different types of bank accounts, account features, interest Teamwork Expert Problem Solving Expert rates, fees, and requirements for account opening. • Assisting customers in checking their account balances, recent transactions, and helping with fund transfers, bill payments, and other financial transactions. • Educating customers about various banking products, such as savings accounts, checking accounts, loans, credit cards, investment options, and explaining their features and benefits. • Assisting customers with setting up online banking, resolving login issues, explaining online banking features, and providing guidance on using digital banking platforms. • Addressing customer complaints, disputes, transaction errors, and working to resolve issues related to their accounts or banking services. Customer Service Representative Ibex Nicaragua Mar 2021 - Feb 2022 Managua • Assisting users in retrieving lost items from a Lyft ride, providing guidance on how to report lost items, and coordinating the return of lost belongings. • Assisting Lyft drivers with account-related concerns, payments, earnings, ride-related issues, and other driver-specific inquiries. • Providing general assistance, answering frequently asked questions, and guiding users on how to use the Lyft app effectively. • Increased efficiency and performance by monitoring team member productivity and providing feedback. Technical Support Webhelp Nicaragua Mar 2022 - Dec 2022 Managua • Providing a comprehensive online support center or knowledge base that includes FAQs, guides, troubleshooting articles, and solutions to common issues. • Allowing users to reach out to Zwift support through email or an online form, enabling them to report problems, ask questions, or seek assistance. • Addressing technical problems, connection issues, glitches, or bugs that users may encounter while using the Zwift platform. • Assisting users with inquiries regarding races, events, schedules, group rides, and helping users join and participate in these activities. • Providing guidance on compatible devices, trainers, sensors, and other equipment that can enhance the Zwift experience • Zwift customer service aims to ensure a smooth and enjoyable user experience for cyclists and runners engaging in virtual training and racing. They prioritize resolving technical issues promptly, assisting with subscriptions, and engaging with the community to enhance the overall Zwift platform. Tiffany Mendieta - - Technical Support Representative Ibex Nicaragua Feb 2023 - Sep 2023 Managua • Offering a dedicated phone line or hotline for customers to call and receive real-time assistance from customer service representatives. • Assisting users with inquiries related to Toast POS hardware, software updates, troubleshooting technical issues, and providing guidance on optimal use. • Providing support for configuring menus, managing orders, setting up promotions, and addressing any issues related to online ordering and menu display. • Assisting users with payment processing, transaction issues, reconciliations, refunds, and resolving any payment-related inquiries. • Assisting users with account management, billing, subscription inquiries, plan upgrades or downgrades, and addressing any billing-related concerns • Toast's customer service aims to ensure that restaurant owners and staff have a positive experience with their platform by providing timely and effective support. They focus on addressing technical issues, assisting with software usage, and ensuring a smooth and efficient restaurant management process. Education Sixth Grade Inmaculada Concepcion School Jan 2009 - Nov 2014 Managua Bachelor of Science and Letters 2nd Year Universidad Centroamericana Jan 2015 - Aug 2016 Managua Marketing and Publicity Certificate Coaching Incryble 2022 Certification to provide coaching and feedback to our assigned team or agents, knowing where to find the weak points and how to work on them. Languages English Spanish Tiffany Mendieta - C1 Native speaker - Characteristic Digital Creativity Growth Mindset Flexibility Critical Thinking Commitment Fast Learning Achievement After these years working with the BPO industries, in 2022 I made the decision to apply for a new position in the company I worked at that time. I had the wonderful opportunity and was able to achieve my goal of becoming SME of my campaign, it was an incredible experience to be part of the team as a product expert and to be able to help on the floor, and training incoming waves. I learned a lot of things from having this role and received a lot of positive comments from my bosses and team about the great work I did. Reference Martha Potosme Director of Legal Affairs, Customs and Member Services - Willy Guerrero Grupo Demin - Tiffany Mendieta - -