TAIWO TIAMIYU
Lagos, Nigeria.| Telephone-
Email:-
PROFESSIONAL SUMMARY:
Results-driven customer service professional with 3 years of experience with a strong background in training,
onboarding and resolving inquiries. Skilled in utilizing CRM tools and communication platforms, I excelled in delivering
seamless technical support via email, phone, ticket and live chat channels with proven ability to upsell products and
maintain accurate customer data. Eager to contribute my expertise in providing meaningful insights through customer
account data analysis to elevate service standards and foster last client relationships.
SKILLS:
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Microsoft Office Suites
CRM Tools (Hubspot, Zendesk,Freshdesk and
Tidio
Technical support
Remote Applications (Teamviewer, Anydesk,
Ultra viewer and remote for slide)
Documentation
Email Management
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Google Workspace
Customer Service
Communication Tools (Skype, Slack, Wechat and
Microsoft Teams)
Training and onboarding
Relationship Management
Data Analysis
WORK EXPERIENCE:
SENRI LTD (Saas) | Commercial Road Sabo-Yaba, Lagos.
Customer Support/Account Manager| August 2023 – Present
● Coordinates successful training and onboarding of new clients resulting in increased efficiency and increased
customer satisfaction
● Provides support to customers including answering Phones, responding to emails and chat
● troubleshooting software issues, providing step-by-step guidance to the customer
● Engaged in customer account review meetings to enhance overall customer satisfaction.
● Analyzing customer account data and providing meaningful insight to contribute to customer business growth
● Maintaining accurate records and functioning as a customer account manager
EPOSNOW SOLUTIONS (Saas) | Mobolaji Bank Anthony, Lagos.
Customer Support| March 2022 – June 2023
● Managed appointments, inquiries or complaints from customers or clients.
● Delivered seamless technical support to customers via email, phone, ticket and live chat channels.
● Supported users in their day-to-day use of product
● Trained and onboarded new and existing users
● Completed administrative duties such as data entry, invoice processing and follow-up calls.
● Kept accurate data and acted as customer account manager
ZABIRA TECHNOLOGIES | Allen, Ikeja, Lagos.
Customer/Sales Representative | January 2021 - February 2022
● Resolve 100+ inbound calls daily including resolving customer complaints via phone calls and SMS.
● Upsold products and services to customers
● Handled customer inquiries and complaint with tact, resulting in increased customer satisfaction
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Data Entry of new customers and updating existing customer information in the company’s database.
Maintained accurate records of transaction, ensuring proper pricing and timely follow- up
EDUCATION:
2015 - 2019 | Lagos State University, Ojo, Lagos, Nigeria (LASU)
B.SC, Educational Management
TRAINING & CERTIFICATION:
LinkedIn Learning – 2020
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Customer Service Specialist
Call control Strategies
HerTechTail - 2023
● Data Analytics
Digital Witch Technical support Training - 2024
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Technical Support
Calendar Management
Email Management
CRM Tools
Project Management
