Thulani Museta

 Thulani Museta IT Support Specialist 6287 Nkulumane 5 Bulawayo, ZW - / -- I am an IT Support Specialist with three years of experience in IT Support, Networking and Administration. I hold a Diploma in Information Technology and I am looking for a new challenge, new knowledge and new ways to bring value. I am a learner, a student at heart with an openness to master new skills and technologies.  I have an outstanding technical background and strong grooming. My greatest strength is in my adamant personality, work ethic and resilient mindset. Where I lack off in a certain advantage, I compensate in my willingness to go the extra mile, and outwork and outperform everyone else in that area. I easily learn and can quickly become an asset and knowledgeable in any area that I choose to focus on. I am an eloquent speaker with sound presentation and communication skills. I am simply deadly when it comes to communicating concepts and ideas clearly to colleagues. I am a pace-setter and goal oriented and I always attempt to bring out quality work to anything that I am assigned to. I have excellent human skills; I interact very well with other individuals and can be highly adaptable; willing to wear different hats Skills System Administration Programming/Web-dev Background Desktop Technical Support Teamwork and Collaboration Strong Networking background Application Support Leader and Effective Communicator User education and Training Infrastructure Maintenance Critical Thinker (Aggressive Reader/ Researcher) Work History 2022/04 – present IT Administrator and Remote Support Intentional TC Phoenix, AZ, USA Real Estate Management Software Configuration and Administration IT Support and Google Workspace Administration. Remote Desktop Support 2019/02 – 2021/03 Jnr IT Technician Harare Polytechnic Harare, ZW Actively listened to users, handled concerns quickly and escalated major issues to supervisor. Developed and maintained courteous and effective working relationships. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Explained technical information in clear terms to non-technical individuals to promote better understanding. Performed Data cleaning, extraction and capturing activities for the College Database and Student Portal Removed malware, ransomware and other threats from laptops and desktop systems. Patched software and installed new versions to eliminate security problems and protect data. Maintained servers and systems to keep networks fully operational during peak periods. Followed up with clients to verify optimal user satisfaction following support engagement and problem resolution. Set up PCs, projectors, and microphones for use in video conferencing rooms. Established, repaired and optimized networks by installing wiring, cabling and devices. Set up, maintained, and tested IP based CCTV systems (Hikivision, Dahua). Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. Linked computers to network and peripheral equipment. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.  Carried out installation of new LANs and Campus Networks, maintenance and upgrade work on LANs 2021/07 – 2021/12 IT Support Assistant Inter-Zim Business Services Harare, ZW Created customized options and solutions to meet customer unique copy and printing needs. Maintained current software licenses and patched applications to stay up-to-date with latest features. Installed and configured software and hardware. Documented core systems configurations, passwords and system access requirements. Configured hardware, devices and software to set up work stations for employees. Completed complex customer orders accurately and within quoted timeframe. Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits. Operated specialized copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests. Documented finished work to keep supervisors informed of production activities. Addressed customer issues immediately to guarantee swift resolution. Remained calm and composed in tense situations involving angry or upset customers. Education 2018/01/-2021/05 Diploma: Information Technology Harare Polytechnic HRE ZW 2017/01/-2017/12 Certificate: Information Technology Harare Polytechnic HRE, ZW 2011/01/-2014/12 Ordinary Level/GCSE Milton Boys High BYO, ZW Certifications Google Cloud Platform ACE (In Progress) Microsoft Azure Associate Administrator (In Progress) Microsoft Office 365 Fundamentals (In Progress) Technical Proficiencies DHCP • WAN • TCP/IP • VPN • Operating Systems • System Administration • Active Directory• Windows Server • Azure Active Directory •Microsoft Intune (Endpoint Manager) •HTML5 • SQL • Microsoft Office 365 • Windows / MacOS• Google Workspace • Jira • Cisco iOS • TeamViewer• PHP • Python • C++• HubSpot• Firewalls• RDP • Sage Pastel• ID Works • Interests Public Speaking and Debate Persuasion, Psychology and Marketing Research / Reading Music and Theatre works IT Administration and Cloud Technologies References Harare Polytechnic Nyasha Manhanga (Systems Administrator/Supervisor/Lecturer) -, - - Harare Polytechnic Mischeck Phiri (IT Unit Head of Department (Campus IT Ops)/IT Manager) -- People’s Own Savings Bank (POSB Bank Zim) Clemence Chikombingo ( Cyber Security Auditor/Mentor) - I am also a freelance on UpWork and have worked on some Remote IT Support jobs https://www.upwork.com/freelancers/~019f1aee15007a3bf1