Thrixie Lee-Anne Yu

Thrixie Lee-Anne N. Yu 2050E F-Munoz St. Malate, Manila-Objective: Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. Personal Background Age: Birthdate: Civil Status: Mother’s Name: Occupation: Father’s Name: Occupation: 23 October 14, 1993 Single Erlyne Natan Yu Housewife Peter Lim Yu Proprietor Educational Background Sta.Ana Elementary School Special Education – Accelerated Class Graduation Date: SY- Adamson University Basic Education Dept Graduation Date: SY- PMI Colleges-Manila Bachelor of Science in Customs Administration (UnderGraduate) Last SY- Work Experience Convergys AT&T Mobility Collections July 22, 2013 – July 19, 2014      Receive inbound calls to assist customer on bill inquiry, help them set payment extensions on the account to keep services active while waiting for full past due balance payment after the due date. Explain collections charges billed to the account. Provide positive explanation about service interruption Help customers bring their account back to current and keep their account current. Assist customers on getting the best plan that will suit their needs and budget. IBEX Global Philippines Tier 3 Billing And Sales – AT&T Uverse Blue Telco With Direct TV August 11, 2014 – December 17, 2014     Receive inbound calls to assist customers about bill inquiry and basic troubleshooting. Upsell products that may help their future needs and maintain customer satisfaction. Help customers requesting to upgrade or downgrade services. Processing new install orders and offering the best package per their wants and needs. Wells Fargo Phone Banker 1 January 17, 2015 – December 7, 2015     Receive inbound calls about bank account inquiry (balance, account status, bank fees) Upsell qualified products depending on customer’s credit score. Help customers understand the importance of debit card security. Help customers understand why card has been blocked and process replacement. Beatitudes Theological School (TESDA Accredited) Contact Center NC II Facilitator February 13, 2016 – April 23, 2016      Help students understand the basics of English language. Corrects students on pronunciation lapses. Teach students basic information about BPO Industry. Conducts mock call to each student for knowledge application. Evaluating students to identify improvement and endorsement. Magellan Solutions Private Eye Data Analyst And Quality Control June 6, 2016 – September 30, 2016      Back-office work conducting criminal searches (Felony and Misdemeanor) for names sent by the client depending on requested county and date of birth. Input files on client provided form with accuracy of offense date, sentence date and other important dates. Provide accurate sentence and post sentence details per court files. Receives email from client regarding name requests and assign them to each agent handling specific county. Conducting quality review for accuracy on details and format agreed before sending back to client. BiBo Global Opportunity Online English Teacher October 5, 2016 – Present    Teach English Grammar, Pronunciation, Sentence Construction and many more to kids, beginner level, intermediate and advance. Guide the students on lesson materials to use on the said class. Evaluate proficiency level and make action plans to help the student become a better English speaker. Skills       Can communicate well in English Language both verbal and written Computer Literate Active Listening skills Can do well in sales and collections call handling Research and analyze records Provide quality works for data entries I certify that all information stated above are true and best of my knowledge. Thrixie Lee-Anne N. Yu Applicant