Thrinethra Serman

THRINETHRA SERMAN​ Business Operations | Digital Transformation​ +1 - |-|Permanent Resident - Ontario, Canada PROFESSIONAL SUMMARY With 3+ years of experience, I am an optimization obsessed Operations Associate passionate about redefining enterprise operations through competitive tech-integrated solutions. With experience driving bank wide digital transformation across Global Operations at HSBC, I possess proficiency in process reengineering and change management through problem solving, data-driven insights and cross-functional collaboration. PROFESSIONAL EXPERIENCE Turing – California, USA Jul 2025 – Aug 2025 Business Analyst, AI Training ●​ Developed high-quality datasets for an AI leader, to train, evaluate, and improve Large Language Models (LLMs). Mountain View Library – California, USA Dec 2024 – Jul 2025 Volunteer, Process Design ●​ Developed high and station level workflow documentation to streamline the library book sorting process. HSBC – Bangalore, India Operating Excellence Associate, Wholesale Operations, Digital Business Services Apr 2023 – Nov 2024​ ●​ Supported cognitive automation initiatives for Global Trade processes by analysing STP rate (+37%) and adoption tracking post RPA implementation using performance metrics. ●​ Prepared business intelligence reports for budgeting, forecasting, targets vs actuals, project performance tracking and resource allocation. ●​ Implemented a standardised Account Servicing platform to reduce TAT by 33% through workflow automation on Power Platform and digital Smartform integration. Prepared extensive process mapping, RACI & BCP matrices, FMEA & change impact analyses and Process Definition Documents. ●​ Managed senior stakeholder communications through compelling presentations, performance dashboards and project update calls. ●​ Supported UAT testing and production rollout of new platform to 20k+ users across APAC and EU regions. L1 Supply Network – Chennai, India Business Analyst Intern, Sales Apr 2022 – Jul 2022​ ●​ Designed an automated dashboard to track client credit history, calculate and set credit limits. ●​ Designed an interactive sales dashboard using PowerBI to track KPIs and performance insights. Epic Media Labs LLP – New Delhi, India Senior Editor, Digital Strategy May 2020 – Jul 2021​ ●​ Created automated pipelines for social media content, performed Google Analytics review for SEO research. ●​ Analysed e-commerce data to identify trends, manage inventory and design marketing campaigns. EDUCATION Great Lakes Institute of Management – Chennai, India| MBA Finance Jul 2021 – Apr 2023 Christ University – Bangalore, India |BA Communication & Media, English, Psychology Jun 2017 – Jun 2020​ CERTIFICATIONS ●​ SSGI Lean Six Sigma Green Belt ●​ Google Agile Project Management ●​ PL-900: Microsoft Power Platform Fundamentals ●​ A Crash Course on Artificial Intelligence - Stanford Continuing Studies