Thomas Ulenu

Thomas Ulenu Lagos, Nigeria | (- |- Profile Summary A dedicated Sales Development Representative and Customer Support Specialist with 5 years of experience in fostering strategic business relationships and driving revenue growth for both startups and established companies. Mastered B2B and B2C sales strategies, leading to a consistent track record of generating over $500k in annual revenue growth through effective lead generation and customer engagement initiatives. Skills · · · · · · · · · · · Sales Presentation and Sales Pipeline Management Telemarketing CRM Software proficiency (Salesforce, Zendesk, HubSpot, Zoho etc) Cold Calling and Email Outreach Effective Communication and Problem Solving Lead Generation and Prospecting Leadership Sales Negotiation and Closing. Time management and Multi-tasking Outbound & Inbound Sales Customer Relationship Building Professional Experience SALES DEVELOPMENT REPRESENTATIVE | OKHMA GLOBAL LIMITED | JANUARY 2024 – OCTOBER 2024  Executed daily outreach via cold calls and emails to secure over 50 appointments with potential clients.  Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet  set targets.  Established rapport with gatekeepers through personalized messaging, ensuring access to 15 highprofile clients; this initiative is now recognized as a best practice within the sales team, enhancing  overall outreach strategy.  Exceeded monthly quota by 15% and 20% consecutively after 30days and contributed immensely to  team revenue target.  Utilized LinkedIn Sales Navigator for market research and lead generation.  Managed and maintained the end-to-end sales cycle effectively using CRM tools like Salesforce,  Participated in sales training and workshops to amplify skills and leverage productivity. SALES REPRESENTATIVE | CENTURY 21ST GROUP | JANUARY 2021– JANUARY 2024 • Established and nurtured healthy relationships with clients that made upselling easy. • Conducted presentations on company’s product to potential clients locally and internationally on zoom and google meet, handled objections and closed deals worth $450,000. • Collaborated with marketing team on market research and launched a new product that paved way for other markets. • Trained and led a team of sales representatives on cold calling, follow up, objection handling and upselling. • Exceeded quarterly sales target by 10%, contributing to company’s revenue growth • Developed and executed cold calling scripts that improved lead engagement by 40%, resulting in a measurable increase of successful outcomes during outbound sales initiatives within the first month of implementation. • Maintained a sales funnel of local and international leads that were generated from Apollo.io through effective communication, follow up and relationship building. • Collaborated with marketing team to optimize lead generation campaigns and enhance outreach. • Conducted over 250 cold calls daily and booked appointments with at least 50 prospects. CUSTOMER SUPPORT SPECIALIST | TEEN CODERS | NOVEMBER 2019– DECEMBER 2020 • Handled high-volume telephone calls to address and resolve customer queries. • Monitored email to promptly collect and respond to complaints. • Kept an organized calendar and set up new appointments for field personnel to resolve issues • Achieved and maintained high customer satisfaction score through effective communication, problem resolution and personalized service • Trained new employees on customer service best practices • Successfully resolved over 100 customer complaints, troubleshot about 85% of the issues. • Provided outstanding customer service, handled data entry, and processed multiple orders for clients, exceeding all customer service expectations Education BACHELOR OF SCIENCE IN ELECTRONICS AND COMPUTER TECHNOLOGY | OCTOBER 2019 | UNIVERSITY OF CALABAR, NIGERIA. Certifications Coursera Fundamentals of Sales and Marketing Unique Value Proposition Google IT Support Professional Building a Competitive Strategy Page 2