Thomas Ulenu

I'm an excellent Sales Development Representative and Customer Support Specialist with 5 years of expertise in sales, business development, and customer engagement & support. As a seasoned sales professional my passion for understanding customer needs, coupled with exceptional communication and active listening skills made me believe sales is about persuasion and not convincing. Hence, I focus on helping prospects make decisions they already desire to make for their own reasons. With effective communication and engagement, I get to know their pain points, give them value and help them make that decision.

In the course of my career I have grown proficiency in appointment setting, cold calling, email campaign, telemarketing, customer engagement, communication, CRM systems, lead management, B2B & B2C sales, and deal closure. Having worked in different industries, including movie, media and advertisement, tech, health etc. I specialize in end-to-end sales processes—from lead generation and nurturing relationships to closing deals and ensuring post-sale satisfaction.

I am here to help start ups and already established companies and businesses thrive successfully while maintaining a customer first mindset.

Here's what I bring to the table:

🏆 Proven Sales Success

I have a track record of exceeding sales targets and converting cold leads into loyal clients. Whether it's through targeted cold calling, email campaigns, or consultative selling, I know how to align products or services with customer needs and pain points, creating genuine, long-term client relationships.

🎯 Lead Generation & Pipeline Management

My expertise in B2B and B2C sales helps me quickly identify and target high-potential leads. I use the latest tools and techniques to build a qualified pipeline and nurture leads effectively through the sales funnel, ensuring steady revenue growth.

📈 Data-Driven Strategies

With a keen analytical mindset, I continuously refine my sales strategies based on data insights. I leverage CRM tools and analytics to measure performance, adjust campaigns, and optimize processes to increase efficiency and effectiveness.

💼 Key Skills in Sales Representative and Customer Support Areas

Effective Communication

Cold Calling 

Sales Closing

Sales Presentation

Telemarketing

Appointment Setting

Email Management

Product Knowledge

Lead Generation

Problem Solving

Customer Engagement and Retention

Sales Funnel Management

Marketing & Sales Alignment for Campaign Success

CRM Software Proficiency for sales and task(Zendesk, Zoho, HubSpot, Salesforce, Slack, Asana, Click Up, Trello etc.)