Thomas M. Blance

THOMAS M. BLANCE Blk. 10 Lot. 43 Jupiter St. Armstrong Village, Salawag,Dasmariñas City, Cavite--CAREER OBJECTIVE To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business. PERSONAL INFORMATION  29 yrs old  Single  Male  Language Spoken(Filipino and English) EDUCATIONAL BACKGROUND Tertiary: Bachelor of Science in Information Technology STI College Dasmariñas STI Bldg. N. Guevarra St. Brgy. Zone 1 Dasmariñas City, Cavite 2006 – 2010 Secondary: Christ the King School of Cavite San Marino City, Salawag Dasmariñas City, Cavite 2001 – 2005 SKILLS Software Applications: Microsoft Office 2007 (Word, Excel and PowerPoint) Languages: Microsoft Visual Basic 6.0, HTML, CSS Graphics Design: Adobe CS3 (Photoshop, Dreamweaver, Flash) Technical: Knowledge of Computer Networking utilizing Local Area Network LAN, Computer Trouble Shoot setup of operating systems and hardware. Operating Systems: Windows 98, Windows XP, Windows Vista, Windows 7 WORK EXPERIENCE Shift Manager Xceed Customer Care Solutions Ltd Philam Life Bldg., Paseo de Roxas Makati City June 2015 - Present Shift Manager – OIC Xceed Customer Care Solutions Ltd Philam Life Bldg., Paseo de Roxas Makati City March 2015 – May 2015 Technical Support Representative Xceed Customer Care Solutions Ltd. Philam Life Bldg., Paseo de Roxas Makati City November 2015 – February 2015 Electronic Support Desk United Airlines Synnex-Concentrix Corporation Hanston Square Bldg., Ortigas Pasig City. February 2014 – November 2015 Electronic Support Desk United Airlines IBM Global Process Services Hanston Square Bldg., Ortigas Pasig City. July 2012 – January 2014 Customer Support Team Leader CleverBuy Philippines Inc., Unit A6 4th floor MARVIN PLAZA Bldg., Chino Roces Avenue, Makati City. August 2011 – May 2012 Sales Utility Clerk Ace Express,Bay City Mall of Asia,Pasay City November 2010 – April 2011 Food & Beverages / Accounting Department (On-The-Job Trainee) Villamor Golf Club, Villamor Airbase, Pasay City April 2009-May 2009 RECOGNITIONS RECEIVED  April 2013 All Star Agent (United Airlines - IBM Global Process Services)  August 2013 Top Performer(United Airlines - IBM Global Process Services)  October 2013 Top Performer(United Airlines - IBM Global Process Services)  August 2015 Officer of the Month (Xceed Customer Care Solutions Ltd) SEMINARS ATTENDED  STI 14th National Youth Convention SMX Convention Center, MOA, Pasay City February 5, 2009  STI 15th National Youth Convention “Simulan Natin” SMX Convention Center – Pasay City February 4, 2010  COMDDAP Expo Manila 2009 SMX Convention Center Mall of Asia Complex Pasay City “Data Loss Prevention” (DLP) December 3-6-2009  Xceed Pocket Seminar Management Course RCBC Building Makati City February to July 2016 CHARACTER REFERENCES Nicomedes Abonitalla III Quality Assurance Globe Office, Taguig- Christian Narte Programmer Development Bank of the Philippines, Makati City- Jasmine L. San Gaspar Operations Documentation Staff Sea Pine Shipping Corporation, Manila City- I hereby attest that the above information is true and correct