Thiago Casanova Pinheiro
Head of Support and QA Team-
Summary
Working with Front and Back Office systems for Financial Market since 2006.
I'm able to and like very much to: read software documentations, specify requirements, validate complex
systems in which I am always learning something new, and of course, reporting bugs to those platforms. But
always building good relationship with the other testers, developers and the team that is working on the project.
I'm currently working with a powerful financial market trading system, where I am responsible for the
Certificate and Support Team of the company.
As a head of the Certification Team, I'm responsible for managing the activities and planning projects for 4
person.
As a head of the Support Team, I'm responsible for solving problems or answering questions that the support
responsible for the issue couldn't solve.
I'm responsible for training the traders/brokers using our platform too, and planning and regarding the client
requests to include new options or functions to a new version of the system.
Experience
Head of Support and QA Team at Americas Trading Group
December 2012 - Present (4 years)
As a head of the Certification Team, I'm responsible for managing the activities and planning projects for 4
person:
- Create test plans on next release features and updates.
- Create test plans on next Hot-fix.
- Delegation of weekly/daily content
- Help hire and train new QA testers
- Help create and define QA process
- Talk to customers about new features and updates
- Help developers and testers understand the issue or feature content and specifications.
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As a head of the Support Team, I'm responsible for solving problems or answering questions that the support
responsible for the issue couldn't solve.
I'm responsible for training the traders/brokers using our platform too, and planning and regarding the client
requests to include new options or functions to a new version of the system.
Project Test Lead at Drive Consultoria e Informática Ltda
October 2010 - December 2012 (2 years 3 months)
Responsible for leading tests projects, usually related to the development of a new feature or an upgrade or
change of an existing feature on the BackOffice systems for Drive's company.
Other important functions:
Daily report of the progress of the project to the project manager.
Specify the allocation for the tests analists of the project and deadline for the activies
Discuss with the Development Project Leader and Project Manager as clarify the rules, specifications and
details of the project.
Interact with the tests analists and the testers wich are allocated on the project, as questions of Financial
Market, clarify questions about the project and follow the project as a whole.
Number of Projects with Participation as a Project Leader: 33
Test Analist/Data Preparer – Focus on preparing environment and data for the Projects at Drive
Consultoria e Informática Ltda
December 2009 - October 2010 (11 months)
Responsible for helping the other testers with planning and executing tests, financial market instructions,
prepare the Data and environment for the project test.
Version Control of the prepared Datas
Evidence, register and document all the effort about the prepared data on the tools used by the Test Team
(Testlink) following the defined process.
Establish and retain a maintenance of the Database Server of the Team.
Retain a backup of each project test after finishing and during the project.
Review of the artifacts, the result of the test effort of a colleague
Team. This review is always done within the responsibilities of the role
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employee is performing.
Number of Projects Working as Data Preparer: 25
Test Analyst at DRIVE Consultoria e Informática Ltda.
August 2008 - December 2009 (1 year 5 months)
Responsibilities as Test analist. – Focus on Projects.
Plan and execute tests, certifying the projects.
Demand the needed data for test the project (Sql and Oracle).
Estimate the deadline for finishing the tasks, focus on the backoffice systems DriveAM and DriveAMnet,
Number of Projects Working as Test Analist: 16
Test Analist/Test Lead - CMA / Macsys at Macsys
October 2006 - August 2008 (1 year 11 months)
Test Analist (From October/2006 to June/2007)
Responsible for the implementation and approval of projects, tasks, raising effort Document, Test Cases and
Check Lists.
Other Responsibilites: Validate the features, upgrades, regression tests and bugs fixed for the company
software (Front Office System for Financial Market). There were four different kind of softwares - Home
Broker (Web trading), Wtr Terminal (Desktop BM&F app trading), Trom (Desktop Bovespa app Trading)
and Risk (Desktop Risk app sytem). Catch the bugs for those products and also
run after problems on the Kernel and tasks/services running on the Web Server.
Test Lead (From July/2007 to August/2008)
Functions: Responsible for coordinating the projects to be approved, survey of effort Documents, Test Cases,
training of new trainees and requirements gathering meetings.
IT Support Analyst at Wireless Internet S.A.
December 2004 - October 2006 (1 year 11 months)
Support Trainee (From April/2004 to February/2006)
Support Help Desk, install and maintenance of hardware and software, using Linux for operations on the
internet and e-mail servers, helpdesk for infraestructure and network issues, configure network helping the
user by phone.
Support Analist Level 2 (From February/2006 to October/2006)
Assistance to the companies.
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Local access to servers using the company car to go to the site to solve the Internet Problem.
Skills & Expertise
Linux
RUP
CMMI
UML
Network Architecture
IP Networking
Social Networking
Windows Server
Windows
Borland Delphi
HTML + CSS
HTML
XHTML
C++
SQL Server-
Oracle Applications
Microsoft Office
HP 12c
WebSphere Application Server
Python
Project Builder
Mantis
Bugzilla
OpenGL
VSS
Testlink
Test Management
Test Planning
User Acceptance Testing
Manual Testing
JBoss
Java
JavaScript
TestComplete
TestLink
SQL
Unified Modeling Language (UML)
Microsoft SQL Server
Education
Universidade Gama Filho
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bachelor's, Computer Science, 2005 - 2009
Languages
Portuguese
English
(Native or bilingual proficiency)
(Full professional proficiency)
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Thiago Casanova Pinheiro
Head of Support and QA Team-
1 person has recommended Thiago Casanova
"That's an excelent professional, I've worked with him at Macsys and I like the way of this guy working, he is
a great professional, an excelent quality analyst and a good friend. I recomend to everybody."
— Rodnei Villardo, was with another company when working with Thiago Casanova at Macsys
Contact Thiago Casanova on LinkedIn
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