Angela
Lim
Amazon Expert
Customer Support
Admin Assistant
Profile
Work Experience
I am an Amazon Expert Virtual Assistant and a
Customer Support for 6 years now. I have
helped manage and grow multiple businesses
in e-commerce world. I am a very organize
person. I look closely on my work to identify
and correct errors, spot and improve
weaknesses and produce a near-perfect endresult.
2015
Amazon Customer Support
enhance customer experience
process complaints and issues
related to products
2017
Contact Info
help manage and grow their Amazon
business
help keep track of their Amazon
Reimbursements
process FBA returns and refunds
sourcing private label/wholesale
products
Tipanoy, Iligan City-
2019
-
Bachelor of Science in Pharmacy
help organize their spreadsheet
keep track of Amazon Inventory
arrange FBA and International
shipments
Profesional Skill
Bachelor of Arts - Major in English
University of the Visayas
TCM
Amazon VA, Logistics Manager
Education
Iligan Institute of Technology
RetailYouUp
Amazon FBA Virtual Assistant
-
Mindanao State University -
CloudMarket9
-
Amazon Expertise
Customer Support
Supply Chain
Management
Summary of Amazon Tasks
Knows how to add a product from scratch or using flat files
Knows how to check FBM and FBA Inventory
Knows how to replenish stocks or create FBA Shipments
Knows how to reconcile missing units from Shipments
Knows how to optimize a listing in text or imagery using listing
backend or flat file - this is also called listing refresh
Knows how to check orders or manage FBM and FBA orders.
Knows how to manage customer returns.
Knows how to place order fulfillment order or multi-channel fulfillment
order
Knows how to replenish even if amazon limits restock
Knows how to do removal orders or disposal order
Knows how to create deals, coupons, prime exclusive discounts and
promotions.
Knows how to handle Customer support or respond to buyer
messages
Knows how to refund
Knows how to fix stranded inventory
Knows how to check or manage amazon cases
Knows how to check Performance Notification
Knows how to check inventory age or long term storage fees
