Therese Dela Torre

 RESUMÉ THERESE G. DELA TORRE 42 Tres De Abril Street Cebu City, Cebu, Philippines 6000 Tel. No. - ----------------------------------------------------------------------------------- WORK EXPERIENCE: Business Development Employee / Virtual Assistant Contact Solutions Research and BPO June 2016 – February 2017 mine leads and cold call for appointments assist online inquiries for call center and virtual services understand various industry requirements close sales deals and liaise with clients who outsource our services Chess Coach Marie Ernestine School – Talamban Campus July 2015 – March 2016 prepare lessons and teach Grades 3, 4, 5 and 6 students motivate students to excel in their academic performance organize chess tournaments compute and submit chess grades for PE Subject Sales Representative Author Solutions Inc. (Formerly Xlibris Corp.) August 2010 – May 2015 hit monthly sales quota make 60+ outbound and take inbound calls spend at least 2 hours on the phone daily create email proposals and respond quality of calls monitored Customer Care Representative Convergys Corporation December 2007 – July 2010 handle 80+ inbound calls daily meet 5 min and 30 sec Inbound AHT quality of calls and survey monitored provide customer support options collects credit card information explain and resolve customer’s bill Medical Transcriptionist Solar Script Solutions Int’l. Inc May 2007 – September 2007 on-the-job training listens and encodes doctor’s dictation proofreads transcripts to ensure quality EDUCATIONAL ATTAINMENT: College Bachelor of Science in Electronics and Communications Engineering University of San Jose - Recoletos Vocational MTC Academy Cebu Medical Transcription Schools, Inc. Call Center Academy High School Abellana National School Major in Computer Studies Batch 2000 - 2004 Elementary San Nicholas Academy / Elementary School Batch 1994 – 2000 QUALITIES: Reliability responds promptly and finds pleasure in completion of tasks Integritycomfortable sticking to what is right Communicationexcellent oral and written communication skills with typing speed of 50-60 WPM and above average hearing acuity Technologyhave acquired informal computer troubleshooting skills to improve work flow, knowledge in windows-based applications and virtual office softwares CHARACTER REFERENCES: Alfred Torlao Book Consultant / Sales Supervisor Author Solutions Inc. (Formerly Xlibris Corporation) - Michael Oliver Abesamis Sales Manager Author Solutions Inc. (Formerly Xlibris Corporation) - Catherine Vega Team Leader Convergys Corporation -