Therese Dela Torre

Business Development Employee / Virtual Assistant
Contact Solutions Research and BPO
June 2016 – February 2017
-mine leads and cold call for appointments
-assist online inquiries for call center and virtual services
-understand various industry requirements
-close sales deals and liaise with clients who outsource our services

Sales Representative
Author Solutions Inc. (Formerly Xlibris Corp.)
August 2010 – May 2015
-hit monthly sales quota
-make 60+ outbound and take inbound calls
-spend at least 2 hours on the phone daily
-create email proposals and respond
-quality of calls monitored

Customer Care Representative
Convergys Corporation
December 2007 – July 2010
-handle 80+ inbound calls daily
-meet 5 min and 30 sec Inbound AHT
-quality of calls and survey monitored
-provide customer support options
-collects credit card information
-explain and resolve customer’s bill

Medical Transcriptionist
Solar Script Solutions Int’l. Inc
May 2007 – September 2007
-on-the-job training
-listens and encodes doctor’s dictation
-proofreads transcripts to ensure quality