Theresa Omokoh

Theresa Omokoh

$15/hr
MBA | Remote Customer Service & Helpdesk (SaaS & Customer Engagement)& Virtual Assistant
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Location:
St Catharines, On, Canada
Experience:
10 years
Theresa Omokoh- -; Canada; LinkedIn Education ​ Lakehead University MBA with Advanced Studies in Management,​ University of Benin,​ Bachelor of Education,​ Thunder Bay, Ontario ​​ Sept 2021 - Dec 2022 Edo state, Nigeria Sept 2011 - Oct 2015 Skills ●​ Account Management & Sales: Customer Relationship Management (CRM), Negotiation, Prospecting, Strategic Account Planning, Stakeholder Engagement, Consultative Selling ●​ Technical Tools: Microsoft Office (Word, Excel, PowerPoint, Project, Outlook), Salesforce, SQL, Tableau, RStudio ●​ Marketing & Data Analysis: Digital Marketing, SEO, Data Visualization, Social Media Strategy ●​ Project Management: Workflow Optimization, Budgeting, Stakeholder Alignment, Market Research Professional Development Google Data Analytics Profession, Coursera​ Google Project Management, Coursera​ Google UX design, Coursera​ Feb 2025 Jul 2023 May 2023 Work experience Inside Sales Analyst (Digital Marketing),​ Oct 2023–current Accenture ​ Canada ●​ Partnered with public sector and SMB clients to recommend digital solutions, improving campaign ROI and retention. ●​ Increased client engagement by 35% through personalized digital transformation strategies. ●​ Consistently met 98% of quarterly sales & performance targets by analyzing trends and aligning solutions with client business objectives. ●​ Managed a portfolio of 50+ accounts per quarter, building trusted relationships with decision-makers and cross-functional teams. ●​ Delivered consultative insights to executives, driving adoption of new digital tools and technologies. Sales Associate​ Feb 2022-Sept 2022 Pennington’s, ●​ Boosted customer satisfaction by 7% within three months through consultative selling and tailored customer experiences. ●​ Collaborated with marketing on analyzing consumer behavior and trends, aligning solutions to organizational goals. ●​ Supported campaign execution that achieved a 95% success rate in meeting KPIs. Project Coordinator​ Aug 2019 - July 2021 Glamour Designs and Events ●​ Improved project efficiency by 14% via structured scheduling and workflow optimization. ●​ Conducted stakeholder engagement across vendors, agencies, and clients, ensuring alignment on project goals. ●​ Enhanced brand awareness by 20% through digital marketing campaigns, newsletters, and social media strategies. ●​ Streamlined operations, improving delivery by 12%, using data-driven decision-making. Digital Marketing Manager,​ Dec 2017 - July 2019 Patty’s Place ●​ Drove 57% ROI growth in three months via strategic paid campaigns, A/B testing, and customer journey optimization. ●​ Orchestrated 100+ cross-channel campaigns (email, social media, paid ads), enhancing customer acquisition and engagement. ●​ Automated KPI reporting, saving 6+ hours weekly, and improving executive reporting and decision-making.
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