Theresa Omokoh

Hi! I’m a Remote Customer Service and Helpdesk Specialist with experience supporting SaaS companies and e-commerce brands that need fast, friendly, and reliable support. My mission is simple: to help businesses create smooth, positive customer experiences that lead to loyalty, repeat purchases, and a strong brand reputation.

Over the years, I’ve partnered with busy founders and growing teams to handle customer emails, live chat, and support tickets across multiple time zones. I’m skilled in platforms like Zendesk, Intercom, Gorgias, Freshdesk, and HelpScout, and I adapt quickly to new tools and workflows. Whether it’s answering pre-sale questions, troubleshooting product issues, processing refunds, or documenting common requests, I bring structure, empathy, and consistency to every interaction.

Clients value me for my clear communication and problem-solving mindset. I treat every customer touchpoint as an opportunity to build trust, and I always represent your brand with professionalism and warmth. Beyond answering tickets, I also look for trends in customer feedback, suggest improvements to reduce workload, and create SOPs (Standard Operating Procedures) that make support teams more efficient over time.

In addition to customer support, I provide light virtual assistant and admin support to keep operations running smoothly. This includes inbox management, calendar scheduling, research, and data entry. By combining customer support with admin assistance, I free up valuable time so business owners can focus on growth.

Here’s a snapshot of what I can help you with:

✅ Email, chat, and ticket support (Zendesk, Intercom, Gorgias, Freshdesk)

✅ Pre-sale questions, product troubleshooting, and refund handling

✅ Customer success tasks—building loyalty and reducing churn

✅ Inbox and calendar management for busy founders

✅ Data entry, CRM updates, and web research

✅ Writing SOPs to streamline support operations

I thrive in both independent and collaborative environments, ensuring flexibility and reliability in every project. My approach is proactive, detail-oriented, and results-driven—I’m committed to making sure no customer is left waiting and no message is left behind.

I am currently available for 20 hours per week of remote work and open to both short-term and long-term engagements.

💬Let’s connect! I’d love to learn more about your business and discuss how I can take customer support off your plate so you can focus on scaling your success.