Theresa J. Francisco

THERESA FRANCISCO VA | BANKING | CUSTOMER SERVICE & SALES Lapu-lapu City, Cebu, Philippines -- CAREER OVERVIEW Professional with eight years of experience who is resilient, results-oriented and has a clear understanding of sales communications and customer service, aims for customer satisfaction, and conflict resolution. Setting to offer my skills to successfully fill this position at your company. EDUCATION EXPERIENCE Bachelor of Business Administration Major in Human Resource Development Management Virtual Assistant | Receptionist | Property Management and Admin University of San Carlos | 2014 SKILLS Resilient Communication and Customer Relations Ability to work in a Team Adaptability Leadership Ability to Multitask Ability to work under pressure Creativity Listening skills Smartsourcing | November 2022 - present • Manage Landlord, Tenant, Buyer, and Seller’s folio. • Answer general inquiries from clients about property management. • Does the monthly reporting for property managers which reflects each of their output or performance for the month. • Address clients' administrative queries and process requests. Virtual Assistant | Social Media Manager GetSavvy Canada | July 2022 - November 2022 • Making of Landing page (WordPress and MailChimp) • ManyChat EDUCATION EXPERIENCE Bachelor of Business Administration Major in Human Resource Development Management Customer Service and Sales Associate University of San Carlos | 2014 SKILLS Resilient Communication and Customer Relations Ability to work in a Team Adaptability Leadership Ability to Multitask Ability to work under pressure Creativity Listening skills REFERENCES Charity De Echavez Assistant Branch Manager Bank of the Philippine Islands - Monneth Miral Pangatungan Investment Officer Metrobank Securities - Bank of the Philippine Islands | December 2014 - July 2022 Retention of clients by getting their trust thru providing excellent customer service. Handled irate customers and provided them with the best customer. service by offering them the best solution but setting a proper expectation. Responsible in catering clients' needs and offering them products that is suited for their need may it be deposit products, insurances, credit cards, prepaid cards, loans, investment, and other bank products. Knowledge about bank products; investment products, savings products, remittances, and all others. Top seller/Top referrer. Was able to close deal with client such as insurance, mutual fund, and loan. Average of 7 life insurances in a month; accidental health, critical illness or plainly death covered type of insurance. Served as a friendly, enthusiastic, and hardworking employee. Worked to build long-term relationship with company stakeholders. Provided superior customer service to clients by addressing all questions. and concerns. EDUCATION Bachelor of Business Administration Major in Human Resource Development Management University of San Carlos | 2014 SKILLS Resilient Communication and Customer Relations Ability to work in a Team Adaptability Leadership Ability to Multitask Ability to work under pressure Creativity Listening skills REFERENCES Charity De Echavez Assistant Branch Manager Bank of the Philippine Islands - Monneth Miral Pangatungan Investment Officer Metrobank Securities - INTERNSHIP Human Resource Intern PERT Inc. | Jan 2013 - Jan 2014 Assist the HR Manager in Hiring employees. Observes different HR Functions Was able to go with the HR Manager on site to observe. Assisting in office works or filing EXTRA-CURRICULAR ACTIVITIES Action Group Leader and Council member Ang Lingkod ng Panginoon Mactan Catholic Christian Community | Oct, 2018 - present Social Media Manager of Ang Lingkod ng Panginoon Page Served as an Action Group Leader (2018 to present) One of the council members