Theresa J. Francisco

My core competence is integrity and reliability, excellence oriented individual Results-oriented professional with a 7-year experience and a proven knowledge of customer service and sales communications, customer satisfaction, and conflict resolution. Aiming to leverage my skills to successfully fill this position at your company.

Customer Service and Sales Associate

Bank of the Philippine Islands | December

2014 - July 2022

EXPERIENCE

● Retention of clients by getting their trust

thru providing excellent customer service.

● Handled irate customers and provided

them with the best customer. service by

offering them the best solution but setting

a proper expectation.

● Responsible in catering clients' needs and

offering them products that is suited for

their need may it be deposit products,

insurances, credit cards, prepaid cards,

loans, investment, and other bank

products.

● Knowledge about bank products;

investment products, savings products,

remittances, and all others.

● Top seller/Top referrer. Was able to close

deal with client such as insurance, mutual

fund, and loan. Average of 7 life

insurances in a month; accidental health,

critical illness or plainly death covered

type of insurance.

● Served as a friendly, enthusiastic, and

hardworking employee.

● Worked to build long-term relationship

with company stakeholders.

● Provided superior customer service to

clients by addressing all questions. and

concerns.

GetSavvy Canada | July 2022 - November

2022

EXPERIENCE

● Making of Landing page (WordPress and

MailChimp)

● Social Media Management

● Graphic Design

● Virtual Assistance

Virtual Assistant | Receptionist | Property

Management and Admin

● Complete routine and adhoc tasks defined by the client accurately and within the set turnaround

targets.

● Troubleshoot blockers and challenges in completing routine and adhoc tasks.

● Document processes and procedures according to the Smartsourcing documentation

guidelines.

● Monitor and maintain versioning of procedures.

● Log tasks and track productive time accurately into the appropriate databases determined by

Smartsourcing.

● Fulfill tasks and instructions accurately the first time.

● Update procedure documentation when applicable.

● Update applicable CRM and databases accurately and in a timely manner

● Create residential agreement contracts.

● Manage Landlord, Tenant, Buyer and Seller’s folio.

● Address clients' administrative queries and process requests.