Theresa Ibach

Theresa Ibach (- l Assista a u t ir nt V - Dynamic and results-driven Virtual Assistant with a 5+ year track record of optimizing performance in fast-paced environments. Expertly manages document flow, cultivates strong client relationships, and provides high-level executive support. Delivers innovative solutions that enhance efficiency and drive organizational growth. Work Experience Product Support Expert - Tier 2, Intuit TurboTax Feb 2025 - Apr 2025 (Seasonal, Part-Time) Provided advanced technical support for TurboTax users, handling more complex product-related issues that Tier 1 agents are unable to resolve. They assist with troubleshooting software problems, guiding users through tax-related processes, and escalating technical or tax-specific concerns when needed. Tier 2 experts have deeper knowledge of TurboTax products and tax topics, and often serve as a bridge between frontline support and technical or specialist teams. Exec Assistant & Customer Success Manager, Full Bars Media Inc. Oct 2023 - Jan 2025 (Full-Time) Managed schedules, meetings, and project timelines in a dynamic real estate marketing environment while ensuring team productivity and efficiency. Liaised with clients to drive satisfaction through proactive communication and strategic meeting management, maintaining strong stakeholder relationships. Optimize workflows and post-production management by streamlining project timelines and coordinating cross-functional teams, enhancing operational efficiency in real estate marketing campaigns. Renter Happiness Agent, GetAround, Inc. Dec 2020 - Mar 2023 (Part-Time) Provided inbound support to car rental customers, handling logistics, troubleshooting, accident assistance, and location-related issues. Ensured prompt and effective assistance to help customers navigate challenges during their rental experience. Coordinated multi-party accident response protocols, documenting incidents and facilitating insurance claims while supporting affected customers. Streamlined customer support processes for a car-sharing platform, resolving complex rental issues and coordinating emergency assistance for stranded clients. Skills Administrative Support Calendar & Inbox Management Client Relationship Management Customer Service Data Entry Document Management Payroll Processing Post-Production Management Problem Solving Social Media Management Technical Support Verbal & Written Communication Software AirBnB Apollo.ai Canva Dixa Google Workspace Intercom LinkedIn Sales Navigator Matterport MS Office Monday.com Notion Pipedrive QuickBooks Recharge RelaHQ SalesForce Shopify Stripe VRBO WebFlow Wix WordPress Zillow Zendesk Zoho Zoom Work Experience... Cont Customer Happiness Agent, Who Gives A Crap, Inc. Sep 2020 - Oct 2023 Provided comprehensive customer support via email and chat, handling website navigation, technical issues, order processing, tracking, and subscription management. Ensured clear communication, swift issue resolution, and credit card dispute resolution while maintaining a high level of customer satisfaction. Streamlined customer service operations by implementing an efficient ticket management system, improving response times and overall client experience. Insurance Sales Associate, WNS Global Service, Inc. Apr 2019 - Sep 2020 (Full-Time) Conducted inbound consultations with customers, offering personalized recommendations and comprehensive information while guiding them through discussions about insurance policies and coverage enhancement opportunities. Analyzed customer needs and risk profiles to develop tailored insurance solutions, implementing data-driven strategies for policy recommendations. Education Ateneo de Naga University, Philippines Bachelor of Science in Biology -)