Theresa Ibach

I’m a remote customer support and operations professional with over five years of experience supporting US-based clients in high-volume, fast-paced environments. I’ve handled high-profile voice accounts, Tier 2 escalations, and time-sensitive issues involving logistics, access, insurance, and financial products.

I’m known for staying calm under pressure, communicating clearly, and resolving issues efficiently while following SOPs. I have extensive remote work experience and am comfortable multitasking across multiple systems while maintaining accurate documentation and a high level of customer care.

I work best in roles that require accountability, quick thinking, and strong customer service, especially when handling complex situations or escalated concerns.